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Hi, I’m Joshua Costello. I’m a results-driven Administrative & Operations Generalist who has supported three high-earning Toni & Guy salons in England. I started on the shop floor in Winchester, welcoming clients, checking them in, washing hair, and helping with daily tasks to keep the salon running smoothly.\n\nPromoted to the role of Administrative & Operations Generalist after only a couple of months, I became the sole administrator across three locations. I optimize staff schedules, manage client bookings, handle CRM and inquiries, resolve complaints, and coordinate multi-site operations to maximise revenue. I’m highly organized, trustworthy with confidential data, and comfortable working in remote and distributed environments.…Hi, I’m Joshua Costello. I’m a results-driven Administrative & Operations Generalist who has supported three high-earning Toni & Guy salons in England. I started on the shop floor in Winchester, welcoming clients, checking them in, washing hair, and helping with daily tasks to keep the salon running smoothly.\n\nPromoted to the role of Administrative & Operations Generalist after only a couple of months, I became the sole administrator across three locations. I optimize staff schedules, manage client bookings, handle CRM and inquiries, resolve complaints, and coordinate multi-site operations to maximise revenue. I’m highly organized, trustworthy with confidential data, and comfortable working in remote and distributed environments.

Joshua Costello

Studio Manager, Production Manager, Project Manager, +2

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Hi, I’m Joshua Costello. I’m a results-driven Administrative & Operations Generalist who has supported three high-earning Toni & Guy salons in England. I started on the shop floor in Winchester, welcoming clients, checking them in, washing hair, and helping with daily tasks to keep the salon running smoothly.\n\nPromoted to the role of Administrative & Operations Generalist after only a couple of months, I became the sole administrator across three locations. I optimize staff schedules, manage client bookings, handle CRM and inquiries, resolve complaints, and coordinate multi-site operations to maximise revenue. I’m highly organized, trustworthy with confidential data, and comfortable working in remote and distributed environments.…Hi, I’m Joshua Costello. I’m a results-driven Administrative & Operations Generalist who has supported three high-earning Toni & Guy salons in England. I started on the shop floor in Winchester, welcoming clients, checking them in, washing hair, and helping with daily tasks to keep the salon running smoothly.\n\nPromoted to the role of Administrative & Operations Generalist after only a couple of months, I became the sole administrator across three locations. I optimize staff schedules, manage client bookings, handle CRM and inquiries, resolve complaints, and coordinate multi-site operations to maximise revenue. I’m highly organized, trustworthy with confidential data, and comfortable working in remote and distributed environments.

Available to hire

Hi, I’m Joshua Costello. I’m a results-driven Administrative & Operations Generalist who has supported three high-earning Toni & Guy salons in England. I started on the shop floor in Winchester, welcoming clients, checking them in, washing hair, and helping with daily tasks to keep the salon running smoothly.\n\nPromoted to the role of Administrative & Operations Generalist after only a couple of months, I became the sole administrator across three locations. I optimize staff schedules, manage client bookings, handle CRM and inquiries, resolve complaints, and coordinate multi-site operations to maximise revenue. I’m highly organized, trustworthy with confidential data, and comfortable working in remote and distributed environments.

Language

English

Advanced

Work Experience

Administrative & Operations Generalist (Sole Administrator across three salons) at Toni & Guy – England

October 1, 2021 - September 1, 2025

Acted as the sole administrative and operational support across three salon locations. Managed staff schedules and client bookings to maximise daily revenue and appointment capacity. Coordinated meetings, rosters, and internal communications for salon teams and managers. Handled inbound calls and email inquiries, including bookings and rescheduling. Addressed client complaints professionally, resolving issues and maintaining brand standards. Produced weekly performance reports to support management decision-making. Maintained accurate records and ensured smooth day-to-day operations across all locations.