Hi there, I’m Alexander Wilhelmsson, a multilingual trust & safety and QA professional based in Barcelona with over seven years of experience strengthening policy compliance, reducing escalations, and coordinating cross-regional teams across the Nordic and European markets. I specialize in data annotation for ML models, QA audits, due diligence, and policy enforcement under GDPR and CCPA. I’m currently pursuing CompTIA Security+ and enjoy coaching teams, drafting SOPs, and driving risk-aware improvements. Fluent in English, native Swedish, and advanced Danish/Norwegian, I thrive in collaborative, cross-regional environments and am expanding into cybersecurity.…

Alexander Wilhelmsson

Hi there, I’m Alexander Wilhelmsson, a multilingual trust & safety and QA professional based in Barcelona with over seven years of experience strengthening policy compliance, reducing escalations, and coordinating cross-regional teams across the Nordic and European markets. I specialize in data annotation for ML models, QA audits, due diligence, and policy enforcement under GDPR and CCPA. I’m currently pursuing CompTIA Security+ and enjoy coaching teams, drafting SOPs, and driving risk-aware improvements. Fluent in English, native Swedish, and advanced Danish/Norwegian, I thrive in collaborative, cross-regional environments and am expanding into cybersecurity.…

Available to hire

Hi there, I’m Alexander Wilhelmsson, a multilingual trust & safety and QA professional based in Barcelona with over seven years of experience strengthening policy compliance, reducing escalations, and coordinating cross-regional teams across the Nordic and European markets. I specialize in data annotation for ML models, QA audits, due diligence, and policy enforcement under GDPR and CCPA. I’m currently pursuing CompTIA Security+ and enjoy coaching teams, drafting SOPs, and driving risk-aware improvements. Fluent in English, native Swedish, and advanced Danish/Norwegian, I thrive in collaborative, cross-regional environments and am expanding into cybersecurity.

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Language

Swedish
Fluent
English
Fluent
Danish
Advanced
Norwegian
Advanced
Spanish; Castilian
Beginner

Work Experience

Data Annotator (Consultant) at Outlier AI
August 1, 2025 - Present
Annotate and label large datasets across multiple projects to train ML/AI models; ensure annotation consistency and accuracy; analyze data patterns to flag inconsistencies or potential risks; support data labeling workflows for ML pipelines.
Senior Quality Analyst, Trust & Safety (Scandinavian Markets) at Telus Digital
January 1, 2020 - April 1, 2025
Led high-volume QA audits involving sensitive user-generated content; supported due diligence and verification of accounts and regulatory content policies; knowledge of protected characteristics, sanctions, PEP, vulnerable groups, public figures, spam trends, and adverse media. Conducted weekly 1:1 coaching, audits and performance reviews; drove QA calibrations and policy training; drafted SOPs and policy exception documentation; monitored market risks (scams, fraud, regulated goods) and calculated risk for user-generated content.
Content Moderator (Swedish Market) at Telus Digital
June 1, 2018 - August 1, 2020
Moderated sensitive user-generated content across two major social media platforms (direct messages and posts/comments). Due diligence processes (fraud/spam trends, hate speech, etc.) contributed to new detection workflows. Ensured GDPR and CCPA framework compliance in daily moderation. Supported early due diligence initiatives through pattern identification and detail-driven methodology.
Customer Agent at Rentalcars.com
November 1, 2017 - April 1, 2018
Handled sensitive customer financial data, including online payments, invoices, and refunds. Verified payment legitimacy and resolved discrepancies with discretion and integrity. Managed customer reservations and multilingual communication across Scandinavian and European markets.
Technical Support Specialist (Tier 1) at Site Iberia
February 1, 2017 - July 1, 2017
Resolved technical issues via social, chat, email and phone channels. Acted as Tier 2 backup; handled escalations and operational reporting.
Service Desk Analyst (L1) at Computacenter
February 1, 2014 - July 1, 2016
Delivered first-line IT support for an Anglo-Swedish pharmaceutical client; EU troubleshooting; trained and mentored new hires.
Phone Interviewer at Norstat
January 1, 2012 - December 31, 2013
Conducted telephone interviews for data collection; supported data quality and survey administration.
Sales Representative at Karlstad CallCenter
January 1, 2011 - December 31, 2012
Handled customer inquiries and sales via call center channels; multilingual communication with Nordic customers.
Caregiver at Frösunda LSS
January 1, 2009 - December 31, 2011
Provided personal care and support to clients; maintained client records and collaborated with care teams.

Education

Humanitarian Studies & Field Work at Färnö Folkhögskola
January 1, 2008 - December 31, 2008
Vocational Diploma in Health Care & Data Analytics at Sundsta-Älvkulle Gymnasiet
January 1, 2005 - December 31, 2005

Qualifications

CompTIA Security+
January 11, 2030 - January 19, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment