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I’m Elena Zaharia, a customer-focused professional with a background in CRM-driven support, data analysis, and remote collaboration. I thrive on solving real problems for clients, streamlining processes, and delivering clear, helpful communication. Over the years I’ve worked in roles spanning customer support, lab testing, and retail, developing strong attention to detail, adaptability, and a calm, friendly approach. I’m excited to bring my hands-on experience to a forward-thinking team that values service excellence and continuous learning.…I’m Elena Zaharia, a customer-focused professional with a background in CRM-driven support, data analysis, and remote collaboration. I thrive on solving real problems for clients, streamlining processes, and delivering clear, helpful communication. Over the years I’ve worked in roles spanning customer support, lab testing, and retail, developing strong attention to detail, adaptability, and a calm, friendly approach. I’m excited to bring my hands-on experience to a forward-thinking team that values service excellence and continuous learning.

Elena Zaharia

Graphic Designer, Illustrator, Photographer, +2

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I’m Elena Zaharia, a customer-focused professional with a background in CRM-driven support, data analysis, and remote collaboration. I thrive on solving real problems for clients, streamlining processes, and delivering clear, helpful communication. Over the years I’ve worked in roles spanning customer support, lab testing, and retail, developing strong attention to detail, adaptability, and a calm, friendly approach. I’m excited to bring my hands-on experience to a forward-thinking team that values service excellence and continuous learning.…I’m Elena Zaharia, a customer-focused professional with a background in CRM-driven support, data analysis, and remote collaboration. I thrive on solving real problems for clients, streamlining processes, and delivering clear, helpful communication. Over the years I’ve worked in roles spanning customer support, lab testing, and retail, developing strong attention to detail, adaptability, and a calm, friendly approach. I’m excited to bring my hands-on experience to a forward-thinking team that values service excellence and continuous learning.

Available to hire

I’m Elena Zaharia, a customer-focused professional with a background in CRM-driven support, data analysis, and remote collaboration. I thrive on solving real problems for clients, streamlining processes, and delivering clear, helpful communication.

Over the years I’ve worked in roles spanning customer support, lab testing, and retail, developing strong attention to detail, adaptability, and a calm, friendly approach. I’m excited to bring my hands-on experience to a forward-thinking team that values service excellence and continuous learning.

Skills

Microsoft Office

CRM

Data Visualization

Experience Level

Microsoft Office

Expert

CRM

Expert

Data Visualization

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

French

Beginner

Work Experience

Customer Support Representative at Klass Wagen

February 1, 2024 - Present

Managed customer interactions via phone, email, and social media; streamlined resolution times through effective CRM usage; enhanced customer satisfaction with prompt, accurate responses.

Laboratory Technician at Sante, Suceava

March 20, 2023 - December 20, 2023

Executed sample analyses and evaluated results to ensure accuracy and compliance with standards.

Cashier & Hostess & Seller at Espresso Love & Sharky’s Cantina, USA

July 20, 2022 - October 20, 2022

Delivered exceptional customer service while managing orders efficiently.

Banking Financial Officer at GI Group - BRD, Iasi

July 20, 2021 - May 20, 2022

Provided comprehensive customer support while processing transactions and requests; optimized workflows to enhance operational efficiency.