Work Experience
Remote Customer Support at Self-Employed / Remote
January 1, 2021 - December 31, 2023Delivered email and written communication support via Zendesk and live chat; escalated and resolved inquiries; led team rotas; supported customer experience improvements; managed KPI targets and ensured confidentiality; cross-team communication.
Retail Assistant at Cavan Bakery
January 1, 2020 - December 31, 2021Provided friendly and efficient service in a busy retail setting; advised customers on products; promoted add-on items to support sales; maintained cleanliness and organization.
Waitress (Part-Time) at Cocotte
January 1, 2022 - December 31, 2022Delivered high-quality service in hospitality; supported kitchen staff; upsold menu items; handled end-of-day closing procedures and administrative tasks.
Barista (Part-Time) at Kin Coffee
January 1, 2022 - December 31, 2022Prepared and served high-quality coffee and beverages in a fast-paced environment; managed daily operations including cash handling, inventory, and maintaining cleanliness; developed strong communication and multitasking skills.
Education
BSc Nutrition (Hons) at St Mary's University, Twickenham
January 1, 2019 - December 31, 2021Qualifications
Industry Experience
Travel & Hospitality, Retail, Professional Services
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