Available to hire
Hi, I’m Ioanna Bibikou, a digital content strategist and AI-powered search quality analyst at Telus Digital. I specialize in analyzing and optimizing digital content to ensure search results are accurate, credible, and culturally relevant. I enjoy turning data into actionable improvements that enhance user satisfaction and drive better search experiences.
Across my career, I’ve helped teams in software, telecommunications, and publishing streamline procurement, manage complex supply chains, and produce compelling content. I’m passionate about bridging the gap between technical systems and human needs, and I love collaborating with cross-functional teams to deliver measurable results.
Experience Level
Language
Greek, Modern
Fluent
English
Advanced
Spanish; Castilian
Intermediate
Russian
Beginner
Italian
Beginner
Work Experience
Quality Analyst (Search & Digital Content) at Telus Digital
June 1, 2023 - PresentConducted in-depth analysis and evaluation of digital content across text, web pages, images, and multimedia to ensure search engines return highly relevant, high-quality results. Provided critical feedback on search query performance using specialized tools to refine AI-driven search algorithms, improving accuracy and user satisfaction. Assessed and rated results based on intent matching, credibility, and cultural relevance to optimize AI-driven search functionalities. Maintained high accuracy while reviewing large volumes of content in line with search engine guidelines and industry standards.
Professional Sales and Procurement Specialist at Alphanetrix
March 1, 2021 - January 31, 2023Generated leads, delivered sales presentations to prospective clients, managed orders via ERP, organized sales team agendas, tracked financial and technical offers, produced weekly and monthly reports, provided office support, and maintained supplier communications and procurement processes.
Sales Specialist at Axion Publications
May 1, 2020 - March 31, 2021Proofread and edited documents for accuracy; provided secretarial, administrative and logistics support; produced and managed production schedules to meet deadlines; managed printed advertising to publish and sell media space; maintained files and databases; supported accounting functions.
Supply Chain Specialist at Globalsat - Teleunicom Group Companies
September 1, 2018 - September 30, 2019Managed strategic sourcing of technology products, oversaw daily purchasing activities, supervised staff, allocated tasks, managed supplier relations and negotiations, handled stock management, coordinated disposal of surplus products, and performed purchase forecasting.
Purchasing and Ordering Coordinator at Globalsat - Teleunicom Group Companies
August 1, 2017 - September 30, 2018Bought technology products; monitored supplier performance and ensured timely delivery; managed orders via ERP; collaborated with shipping to meet dates and deadlines.
Purchasing and Ordering Coordinator at Globalsat - Teleunicom Group Companies
January 1, 2017 - August 31, 2017Merchandising, stock management and inventory optimization; identified profitable lines and bestsellers; supported store operations to maintain correct product types and quantities.
Sales representative at PCS Hellas
December 1, 2014 - May 31, 2016Sales of pest management services and products; developed a customer list with personal meetings; delivered sales presentations to prospective clients; provided agricultural consulting; prepared weekly and monthly sales reports.
Customer service agent at OTE S.A.
May 1, 2013 - December 31, 2014Customer service for accounts and debt issues; assisted existing customers; answered inbound calls; supported e-bill users; managed accounts portfolio using Siebel CRM; promoted products and services; handled complaints; completed internships.
Customer service agent (Internship) at ATEbank
June 1, 2009 - November 30, 2009Handled customer service tasks during internship period; provided support for customers and assisted with banking services.
Education
M.Sc. at Agricultural University of Athens
January 11, 2030 - January 19, 2026Qualifications
ECDL Start Certificate
January 11, 2030 - January 19, 2026Award in wines – Level 2
January 11, 2030 - January 19, 2026Industry Experience
Software & Internet, Telecommunications, Wholesale & Distribution, Retail, Professional Services
Experience Level
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