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Hi, I’m Diana Teodora Tutuianu, an OTC Specialist and Customer Support and Administrative Specialist with 5+ years of experience in client service, operations and finance. I’m skilled in SAP, Microsoft Office, ServiceNow and CRM, with a proven track record of accuracy, process improvement and client issue resolution. I thrive in fast-paced international environments and enjoy collaborating with cross-functional teams to optimize processes and deliver exceptional service.…Hi, I’m Diana Teodora Tutuianu, an OTC Specialist and Customer Support and Administrative Specialist with 5+ years of experience in client service, operations and finance. I’m skilled in SAP, Microsoft Office, ServiceNow and CRM, with a proven track record of accuracy, process improvement and client issue resolution. I thrive in fast-paced international environments and enjoy collaborating with cross-functional teams to optimize processes and deliver exceptional service.

Diana Teodora Tutuianu

Project Manager, Data Analyst, Content Creator, +2

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Hi, I’m Diana Teodora Tutuianu, an OTC Specialist and Customer Support and Administrative Specialist with 5+ years of experience in client service, operations and finance. I’m skilled in SAP, Microsoft Office, ServiceNow and CRM, with a proven track record of accuracy, process improvement and client issue resolution. I thrive in fast-paced international environments and enjoy collaborating with cross-functional teams to optimize processes and deliver exceptional service.…Hi, I’m Diana Teodora Tutuianu, an OTC Specialist and Customer Support and Administrative Specialist with 5+ years of experience in client service, operations and finance. I’m skilled in SAP, Microsoft Office, ServiceNow and CRM, with a proven track record of accuracy, process improvement and client issue resolution. I thrive in fast-paced international environments and enjoy collaborating with cross-functional teams to optimize processes and deliver exceptional service.

Available to hire

Hi, I’m Diana Teodora Tutuianu, an OTC Specialist and Customer Support and Administrative Specialist with 5+ years of experience in client service, operations and finance. I’m skilled in SAP, Microsoft Office, ServiceNow and CRM, with a proven track record of accuracy, process improvement and client issue resolution.

I thrive in fast-paced international environments and enjoy collaborating with cross-functional teams to optimize processes and deliver exceptional service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

Spanish; Castilian

Beginner

Work Experience

OTC Specialist at Wipro Technologies

March 1, 2025 - Present

Manage order-to-cash processes in SAP such as invoicing, credit processing and order creation/management; resolve refund and dispute cases, reducing average resolution time by 20% through proactive follow-up with customers and finance teams; respond to high-volume client queries with clarity and professionalism, contributing to improved client satisfaction scores.

Back Office Specialist at Rhino Marketing

January 1, 2024 - February 28, 2025

Maintained financial records and client profiles with 99% data accuracy across multiple systems; generated routine and ad-hoc management reports to support senior leadership; handled 50+ client inquiries weekly with 96% first-contact resolution; collaborated with finance and support teams to resolve discrepancies and expedite client request turnaround; supported daily administrative operations with accurate documentation and policy compliance.

IAM Specialist at Allianz Technology

March 1, 2022 - December 31, 2023

Managed user access and permissions via Global IAM tool, ensuring 100% compliance during audits; reduced access requests resolution time by 15% by optimizing SQL, reporting and Jira tracking; acted as primary point of contact during security reviews, ensuring seamless audit responses; assisted in audit activities by conducting quarterly user access reviews, identifying risks and ensuring adherence to security policies.

CRM Support Manager at Rhino Marketing

March 1, 2021 - March 31, 2022

Supervised and trained 20+ new employees on CRM systems improving onboarding efficiency; coordinated between finance, IT and operations, reducing ticket backlog by 25% in my second month of employment; oversaw CRM updates, document verification and compliance record-keeping.

Order Management Agent at Allianz Technology

September 1, 2017 - January 31, 2021

Processed hardware/software procurement and returns in ServiceNow and SIMA tools, with 98% error-free transactions; handled time-management operations in SAP, ensuring 100% accuracy between system data and HR regulatory requirements; designed and delivered training for new joiners, reducing onboarding time by 30% and improving first-month productivity.