Executive Assistant & Office Manager at Lightrock Switzerland AG

Provide high-level administrative support to the Partner, COO, and Head of Investor Relations & Marketing, ensuring their schedules, meetings, and communications are efficiently managed. Manage complex calendars, scheduling internal and external meetings across multiple time zones. Organize and coordinate board meetings, investor meetings, and other high-level events, including travel, accommodations, and logistics. Plan and execute team events, off-sites, and retreats, managing venue selection, scheduling, catering, and entertainment. Act as a key liaison between executives and stakeholders, ensuring clear and professional communication. Prepare and review documents, reports, presentations, and correspondence for the executive team, maintaining confidentiality. Manage the office budget, handle expense reporting, and support procurement for office supplies and services. Coordinate special projects and initiatives, ensuring timely delivery and adherence to company standards. Maintain co

Senior Advisor at Swisscard AECS GmbH

Supported the sales team and acted as liaison for service-related matters. Handled customer service inquiries for American Express and MasterCard corporate clients, including limit adjustments, authorizations, and transaction queries. Managed complaints and objections, ensuring alignment with Swisscard’s guidelines. Processed administrative tasks such as address changes, cancellations, and client updates. Reviewed and verified credit card applications for accuracy and compliance. Coordinated with clients to complete missing documentation for application approvals.

Executive Assistant & Office Manager at Prophet GmbH

Executive Assistant & Office Manager, supported Managing Directors and organized day-to-day office operations, travel arrangements, and corporate gifts; attended or organized networking events. Prepared and coordinated customer appointments and other events (room) booking, catering, provisioning of equipment, etc. Processed customer and partner invoices. Managed day-to-day office operations, staff holidays and attendance. Screened calls related to communal building services and landlord issues.

Executive Assistant & Office Manager at Prophet GmbH

Managed the Managing Directors' and boardroom diaries, facilities, travel arrangements and corporate gifts; attended or organized networking events. Prepared and coordinated customer appointments and events (room bookings), catering, provision of equipment, etc. Processing of customer and partner invoices. Responsible for day-to-day office operations. In charge of staff holidays, leave and absence management. Screened calls related to communal building services and landlord issues.

Call Center at Swisscard AECS GmbH

Support for corporate customers (B2B) and execution of manual authorizations.

Customer Service (24 h Service) at Swisscard AECS GmbH

Handling limit, authorization and transaction requests; processing and evaluating cases from the fraud prevention program; executing outbound calls for specialized departments; answering questions about invoices, payments, fees, product features and additional services; platform support and emergency situations (emergency cards/cash).

Authorization Fraud & Prevention at Swisscard AECS GmbH

Handling of limit and authorization requests; monitoring fraudulent transactions; support for merchants/acceptance points (B2B); correspondence and case management related to fraud prevention.