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I am a detail-oriented Working Student with 4+ years of experience supporting operations and sales teams through CRM data management, lead research/enrichment, Excel reporting, and stakeholder coordination. I have hands-on experience with Salesforce, ServiceNow, Excel/Google Sheets, and Power BI. I am fluent in English and currently learning German. I thrive in cross-functional settings and enjoy turning data into actionable insights. I am eager to bring my data-quality mindset and process-driven approach to a collaborative team in Berlin.…I am a detail-oriented Working Student with 4+ years of experience supporting operations and sales teams through CRM data management, lead research/enrichment, Excel reporting, and stakeholder coordination. I have hands-on experience with Salesforce, ServiceNow, Excel/Google Sheets, and Power BI. I am fluent in English and currently learning German. I thrive in cross-functional settings and enjoy turning data into actionable insights. I am eager to bring my data-quality mindset and process-driven approach to a collaborative team in Berlin.

Panka j Kumar Chaudhary

Data Scientist, Data Analyst, Data Visualizer, +2

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I am a detail-oriented Working Student with 4+ years of experience supporting operations and sales teams through CRM data management, lead research/enrichment, Excel reporting, and stakeholder coordination. I have hands-on experience with Salesforce, ServiceNow, Excel/Google Sheets, and Power BI. I am fluent in English and currently learning German. I thrive in cross-functional settings and enjoy turning data into actionable insights. I am eager to bring my data-quality mindset and process-driven approach to a collaborative team in Berlin.…I am a detail-oriented Working Student with 4+ years of experience supporting operations and sales teams through CRM data management, lead research/enrichment, Excel reporting, and stakeholder coordination. I have hands-on experience with Salesforce, ServiceNow, Excel/Google Sheets, and Power BI. I am fluent in English and currently learning German. I thrive in cross-functional settings and enjoy turning data into actionable insights. I am eager to bring my data-quality mindset and process-driven approach to a collaborative team in Berlin.

Available to hire

I am a detail-oriented Working Student with 4+ years of experience supporting operations and sales teams through CRM data management, lead research/enrichment, Excel reporting, and stakeholder coordination. I have hands-on experience with Salesforce, ServiceNow, Excel/Google Sheets, and Power BI. I am fluent in English and currently learning German. I thrive in cross-functional settings and enjoy turning data into actionable insights. I am eager to bring my data-quality mindset and process-driven approach to a collaborative team in Berlin.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Hindi

Fluent

English

Fluent

German

Beginner

Work Experience

Business Associate at Algomill IT Solutions (Coinexx)

April 1, 2025 - August 1, 2025

Maintained high-quality client and operational datasets across internal systems; ensured accuracy and consistency. Built and improved Excel/Power BI reporting dashboards to track KPIs and operational trends. Automated recurring data collection and report generation, reducing manual reporting effort by 30%. Identified data inconsistencies and coordinated fixes with technical teams, contributing to fewer client-reported errors.

Service Desk Coordinator at AVASO Technologies

November 1, 2023 - May 1, 2024

Supported global operations using ServiceNow (ticketing/CRM); ensured accurate categorization, SLA adherence, and data quality. Streamlined workflows via structured coordination and process improvements; supported faster resolution. Created process documentation and workflow notes to support internal tools and operational reporting.

Customer Support Teammate at TaskUs / Teleperformance

October 1, 2021 - April 1, 2023

Maintained clean customer records in Salesforce and Excel; ensured consistent logging and validation. Improved reporting accuracy by 20% through better data structuring and quality checks. Collaborated with cross-functional teams to analyze recurring issues and improve service quality; maintained 95% CSAT.

Customer Service Executive (IT & Sales Support) at Teleperformance

October 1, 2020 - October 1, 2021

Provided technical support for Microsoft 365 and hosting platforms while keeping customer/servicedata accurate. Supported sales/onboarding for digital services; maintained documentation and escalation processes. Mentored new hires as AUX Trainer (process, service standards, escalation workflows).