Monica Elia

Provided real-time interpretation for medical and emergency settings, supporting English- and Spanish-speaking patients and professionals across healthcare scenarios.

Delivered end-to-end logistics support, created Excel-based tracking tools integrated with Google tools to monitor global shipments, origin-to-delivery status, and status updates. Developed process manuals to standardize workflows and improve operational efficiency across international operations. Independently created system guides due to lack of onboarding documentation to sustain operational continuity.

Delivered customer support and sales services across multiple high-volume accounts in food delivery, home services, and energy sectors. Resolved inquiries, complaints, and claims with clear communication and problem-solving. For Hello Fresh: handled product and delivery issues, processed credits and partial refunds to maintain customer satisfaction. For Home Warranty of America: advised customers on home warranty plans and coordinated with real estate agents for temporary property coverage. Provided end-to-end customer support for international freight forwarding (air, sea, and land) across Asia, North America, Africa, and Central America, including trade routes with China and the United States.