Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a logistics and customer experience professional with a solid track record coordinating export, supply chain, and freight operations across cross-border markets. I excel at building clear processes, tracking shipments, and delivering reliable service in fast-paced environments. I enjoy creating scalable tools, training teammates, and collaborating with cross-functional teams to optimize operations and improve client satisfaction.…I am a logistics and customer experience professional with a solid track record coordinating export, supply chain, and freight operations across cross-border markets. I excel at building clear processes, tracking shipments, and delivering reliable service in fast-paced environments. I enjoy creating scalable tools, training teammates, and collaborating with cross-functional teams to optimize operations and improve client satisfaction.

Monica Elia

Project Manager, Production Coordinator, Production Manager, +2





I am a logistics and customer experience professional with a solid track record coordinating export, supply chain, and freight operations across cross-border markets. I excel at building clear processes, tracking shipments, and delivering reliable service in fast-paced environments. I enjoy creating scalable tools, training teammates, and collaborating with cross-functional teams to optimize operations and improve client satisfaction.…I am a logistics and customer experience professional with a solid track record coordinating export, supply chain, and freight operations across cross-border markets. I excel at building clear processes, tracking shipments, and delivering reliable service in fast-paced environments. I enjoy creating scalable tools, training teammates, and collaborating with cross-functional teams to optimize operations and improve client satisfaction.

Available to hire

I am a logistics and customer experience professional with a solid track record coordinating export, supply chain, and freight operations across cross-border markets. I excel at building clear processes, tracking shipments, and delivering reliable service in fast-paced environments.

I enjoy creating scalable tools, training teammates, and collaborating with cross-functional teams to optimize operations and improve client satisfaction.

Skills

Data Visualization

Experience Level

Data Visualization

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Italian

Beginner

Work Experience

Customer Advisor (Shipping & Logistics) / Freight Operations Support at Smart Cargo Solutions

January 1, 2022 - January 1, 2024

Delivered end-to-end logistics support, created Excel-based tracking tools integrated with Google tools to monitor global shipments, origin-to-delivery status, and status updates. Developed process manuals to standardize workflows and improve operational efficiency across international operations. Independently created system guides due to lack of onboarding documentation to sustain operational continuity.

Customer Experience Advisor | Inbound Service & Sales Specialist at The Office Gurus

January 1, 2019 - January 1, 2022

Delivered customer support and sales services across multiple high-volume accounts in food delivery, home services, and energy sectors. Resolved inquiries, complaints, and claims with clear communication and problem-solving. For Hello Fresh: handled product and delivery issues, processed credits and partial refunds to maintain customer satisfaction. For Home Warranty of America: advised customers on home warranty plans and coordinated with real estate agents for temporary property coverage. Provided end-to-end customer support for international freight forwarding (air, sea, and land) across Asia, North America, Africa, and Central America, including trade routes with China and the United States.

Export, Supply Chain & Logistics Assistant at ESDATA SOLUTIONS

January 1, 2017 - January 1, 2018

Served as the main point of contact in El Salvador for U.S.-based stakeholders, coordinating daily operations between U.S.-based stakeholders and local teams. Acted as the central communication link between warehouse, vendors, and international clients to ensure alignment across borders. Reviewed, validated, and managed international trade and logistics documentation, including Commercial Invoices, Packing Lists, Bills of Lading, Insurance Policies, and special permits. Coordinated inputs and materials required for production and subsequent distribution to retail stores. Ensured documentation accuracy and operational readiness to support smooth production and distribution.

Medical & Emergency Interpreter (EN-ES) at Teleperformance

January 1, 2014 - January 1, 2015

Provided real-time interpretation between English- and Spanish-speaking patients and professionals. Supported communication for general practitioners, hospital staff, operating rooms, and psychiatrists. Interpreted interactions involving insurance companies, emergency services (911), and law enforcement. Applied specialized knowledge of medical and insurance terminology under high-pressure environments. Ensured accuracy, confidentiality, and empathy.

Medical & Emergency Interpreter (EN-ES) at Teleperformance

January 1, 2024 - January 1, 2025

Provided real-time interpretation for medical and emergency settings, supporting English- and Spanish-speaking patients and professionals across healthcare scenarios.