Hi, I’m Noelyn Lachica Ramos, based in Binangonan, Rizal, Philippines. I have hands-on experience in customer-facing roles, handling inquiries, monitoring transactions, and upholding policy standards while delivering a positive customer experience. I’m proficient with computers and enjoy solving problems as part of a collaborative team. I’m eager to learn and willing to take on challenges to sharpen my skills. I aim to grow my career by delivering value to clients and collaborating with colleagues to optimize sales strategies and processes.…

Noelyn Lachica Ramos

Hi, I’m Noelyn Lachica Ramos, based in Binangonan, Rizal, Philippines. I have hands-on experience in customer-facing roles, handling inquiries, monitoring transactions, and upholding policy standards while delivering a positive customer experience. I’m proficient with computers and enjoy solving problems as part of a collaborative team. I’m eager to learn and willing to take on challenges to sharpen my skills. I aim to grow my career by delivering value to clients and collaborating with colleagues to optimize sales strategies and processes.…

Available to hire

Hi, I’m Noelyn Lachica Ramos, based in Binangonan, Rizal, Philippines. I have hands-on experience in customer-facing roles, handling inquiries, monitoring transactions, and upholding policy standards while delivering a positive customer experience. I’m proficient with computers and enjoy solving problems as part of a collaborative team.

I’m eager to learn and willing to take on challenges to sharpen my skills. I aim to grow my career by delivering value to clients and collaborating with colleagues to optimize sales strategies and processes.

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Language

English
Intermediate
Tagalog
Intermediate

Work Experience

Front Desk / Telephone Operator at Sencolink Technologies
January 1, 2018 - July 1, 2018
Assisting customers with credit card inquiries; monitoring transactions and investigating suspicious activity; implementing strategies to prevent financial losses; providing quality customer experience while adhering to policies and meeting metrics; handling inquiries about credit cards and products; escalating complex issues to senior staff; engaging with customers to showcase product value; filing documents and preparing exit clearances for delivered products.

Education

Bachelor of Science in Psychology at Concentrix – T-Mobile Site / Capital One
June 1, 2011 - March 1, 2015
Associate Fraud Specialist at Concentrix – Fraud Specialist Training
September 1, 2020 - July 1, 2021
Training Program at Concentrix – Additional Training
September 1, 2018 - August 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Telecommunications, Professional Services