I'm a customer support and operations professional based in Hyderabad, India, with 4+ years of experience handling high-volume, time-sensitive environments. I excel at juggling multiple priorities, resolving issues efficiently, and coordinating across internal teams to ensure accurate, on-time outcomes. Known for strong communication, attention to detail, and consistent delivery of exceptional service, I maintain 100% accurate case documentation in CRM and service desks, support audits, and compliance reporting. I collaborate closely with technical, operations, and escalation teams to resolve complex issues and minimize service disruption while maintaining high customer satisfaction.

Hema Jyothi Badigunchala

I'm a customer support and operations professional based in Hyderabad, India, with 4+ years of experience handling high-volume, time-sensitive environments. I excel at juggling multiple priorities, resolving issues efficiently, and coordinating across internal teams to ensure accurate, on-time outcomes. Known for strong communication, attention to detail, and consistent delivery of exceptional service, I maintain 100% accurate case documentation in CRM and service desks, support audits, and compliance reporting. I collaborate closely with technical, operations, and escalation teams to resolve complex issues and minimize service disruption while maintaining high customer satisfaction.

Available to hire

I’m a customer support and operations professional based in Hyderabad, India, with 4+ years of experience handling high-volume, time-sensitive environments. I excel at juggling multiple priorities, resolving issues efficiently, and coordinating across internal teams to ensure accurate, on-time outcomes.

Known for strong communication, attention to detail, and consistent delivery of exceptional service, I maintain 100% accurate case documentation in CRM and service desks, support audits, and compliance reporting. I collaborate closely with technical, operations, and escalation teams to resolve complex issues and minimize service disruption while maintaining high customer satisfaction.

See more

Language

English
Advanced

Work Experience

Customer Support / Operations Associate at Wipro
November 20, 2019 - July 20, 2024
Primary point of contact for operational and service-related inquiries, ensuring timely and accurate communication with users and internal stakeholders. Managed 60–80 daily cases in account, billing, and service issues while meeting SLA and response-time targets in a fast-paced environment. Investigated end-to-end issues, identified root causes, and delivered clear resolutions, achieving a 95%+ first-contact resolution rate. Coordinated closely with technical, operations, and escalation teams to resolve complex cases, reducing turnaround time by 25%. Handled high-priority escalations with urgency and accuracy to minimize service disruption and downstream operational impact. Maintained 100% accurate case documentation in CRM and service-desk systems to support audits, compliance, and reporting. Communicated effectively with stakeholders of varying technical backgrounds, ensuring clarity, professionalism, and customer confidence. Balanced multiple competing priorities daily while maint

Education

Master of Science in Computer Systems and Infrastructure at BITS Pilani
January 1, 2020 - January 1, 2023
Bachelor of Science in Computer Science at Osmania University
January 1, 2016 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Other