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Hi, I’m Michael Moses—a results-driven IT Support Engineer with over four years of experience delivering technical support, systems administration, and user success across hybrid environments. I specialize in diagnosing and resolving Microsoft 365 and Azure AD issues, optimizing infrastructure performance, and keeping end users productive. I’m known for clear communication, analytical problem-solving, and a commitment to exceptional service in fast-paced tech settings. I enjoy collaborating with teams and stakeholders to ensure reliable operations, seamless uptime, and continuous learning in evolving cloud and on-premises environments.…Hi, I’m Michael Moses—a results-driven IT Support Engineer with over four years of experience delivering technical support, systems administration, and user success across hybrid environments. I specialize in diagnosing and resolving Microsoft 365 and Azure AD issues, optimizing infrastructure performance, and keeping end users productive. I’m known for clear communication, analytical problem-solving, and a commitment to exceptional service in fast-paced tech settings. I enjoy collaborating with teams and stakeholders to ensure reliable operations, seamless uptime, and continuous learning in evolving cloud and on-premises environments.

Michael Moses

Programmer, Web Developer, Data Analyst, +2

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Hi, I’m Michael Moses—a results-driven IT Support Engineer with over four years of experience delivering technical support, systems administration, and user success across hybrid environments. I specialize in diagnosing and resolving Microsoft 365 and Azure AD issues, optimizing infrastructure performance, and keeping end users productive. I’m known for clear communication, analytical problem-solving, and a commitment to exceptional service in fast-paced tech settings. I enjoy collaborating with teams and stakeholders to ensure reliable operations, seamless uptime, and continuous learning in evolving cloud and on-premises environments.…Hi, I’m Michael Moses—a results-driven IT Support Engineer with over four years of experience delivering technical support, systems administration, and user success across hybrid environments. I specialize in diagnosing and resolving Microsoft 365 and Azure AD issues, optimizing infrastructure performance, and keeping end users productive. I’m known for clear communication, analytical problem-solving, and a commitment to exceptional service in fast-paced tech settings. I enjoy collaborating with teams and stakeholders to ensure reliable operations, seamless uptime, and continuous learning in evolving cloud and on-premises environments.

Available to hire

Hi, I’m Michael Moses—a results-driven IT Support Engineer with over four years of experience delivering technical support, systems administration, and user success across hybrid environments. I specialize in diagnosing and resolving Microsoft 365 and Azure AD issues, optimizing infrastructure performance, and keeping end users productive.

I’m known for clear communication, analytical problem-solving, and a commitment to exceptional service in fast-paced tech settings. I enjoy collaborating with teams and stakeholders to ensure reliable operations, seamless uptime, and continuous learning in evolving cloud and on-premises environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Technical Support Engineer II at TEK-EXPERTS NIGERIA

June 1, 2023 - December 1, 2025

Provide Tier II support for Microsoft 365 environments, resolving customer issues via chat, phone, and email while maintaining high satisfaction scores and adherence to SLAs. Administer Microsoft 365 licenses and resolve user access, configuration, and activation issues across Windows, macOS, RDS, and VDI platforms. Recreate customer-reported issues in controlled lab environments to validate resolutions and contribute to product knowledge bases. Collaborate with senior engineers and SMEs to handle high-priority escalations and maintain service reliability. Ensure detailed, accurate case documentation and knowledge sharing to enhance team efficiency. Supported hybrid environments integrating Exchange Online, Teams, and other Microsoft cloud solutions, improving uptime and operational continuity.

Remote Virtual Assistant / Customer Support at LISEMEX TECHNOLOGIES

May 1, 2022 - January 1, 2023

Managed executive schedules, communications, and customer inquiries to ensure operational efficiency and client satisfaction. Facilitated coordination between clients, vendors, and technicians, improving service response time. Assisted with quotation preparation, invoicing, and documentation to support accurate business reporting. Handled customer feedback and resolution tracking, strengthening client relationships.

Remote IT Support Engineer at CLUSTER TRIANGLE

March 1, 2021 - March 1, 2022

Delivered end-user and infrastructure support for systems, networks, and applications across multiple client sites. Configured and managed email accounts, resolved network and software issues, and ensured consistent service delivery. Supported POS transaction reconciliation with banks and technical partners, ensuring compliance and operational accuracy.