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I am a detail-oriented professional with experience in customer service, data management, and administrative support. I excel at handling high-volume tasks with accuracy and clear communication, ensuring smooth cross-functional coordination.\n\nI am eager to contribute my analytical mindset and customer-focused approach to a dynamic organization, where I can leverage GIS, data analytics, and process improvement skills to drive results.…I am a detail-oriented professional with experience in customer service, data management, and administrative support. I excel at handling high-volume tasks with accuracy and clear communication, ensuring smooth cross-functional coordination.\n\nI am eager to contribute my analytical mindset and customer-focused approach to a dynamic organization, where I can leverage GIS, data analytics, and process improvement skills to drive results.

Bhavika Tolani

Data Analyst, Assistant Editor, Hair and Makeup

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I am a detail-oriented professional with experience in customer service, data management, and administrative support. I excel at handling high-volume tasks with accuracy and clear communication, ensuring smooth cross-functional coordination.\n\nI am eager to contribute my analytical mindset and customer-focused approach to a dynamic organization, where I can leverage GIS, data analytics, and process improvement skills to drive results.…I am a detail-oriented professional with experience in customer service, data management, and administrative support. I excel at handling high-volume tasks with accuracy and clear communication, ensuring smooth cross-functional coordination.\n\nI am eager to contribute my analytical mindset and customer-focused approach to a dynamic organization, where I can leverage GIS, data analytics, and process improvement skills to drive results.

Available to hire

I am a detail-oriented professional with experience in customer service, data management, and administrative support. I excel at handling high-volume tasks with accuracy and clear communication, ensuring smooth cross-functional coordination.\n\nI am eager to contribute my analytical mindset and customer-focused approach to a dynamic organization, where I can leverage GIS, data analytics, and process improvement skills to drive results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Care Executive at Bonding Gifts

January 1, 2018 - August 31, 2019

Engaged with customers across multiple channels, gathered insights on pain points, and identified recurring service issues to support process improvements. Monitored end-to-end order journeys, validated each step for accuracy, and ensured a smooth and transparent customer experience. Researched and compiled potential leads and referral contacts, organizing outreach activities, follow-ups, and communication history using spreadsheets. Documented service patterns, maintained structured records of interactions, and provided trend-based feedback to support decision-making.

Technical Consultant at Fluous Solutions Pvt Ltd

September 1, 2019 - February 28, 2021

Monitored system performance, analysed technical issues, and validated HR and finance data flows to ensure accuracy and operational alignment. Collaborated with cross-functional teams to troubleshoot challenges, refine processes, and improve overall system usability. Researched potential technical partners, tracked outreach and communication updates using CRM tools, and supported administrative tasks for digital activities. Provided structured insights from system behaviour and user reports to guide product and process decisions.

Receptionist at Sui Dhaaga

February 1, 2021 - February 28, 2022

Served as the primary customer touch point, gathering real-time feedback and improving front-desk interactions through enhanced communication and service flow. Streamlined administrative workflows, coordinated stock and order validations, and ensured accurate communication across store teams. Compiled partner/vendor lists, managed outreach follow-ups and appointment scheduling, and maintained organized communication records. Supported basic social media and LinkedIn engagement to assist with store promotions and customer communication.

Carto Executive at NielsenIQ Pvt Ltd

February 1, 2022 - August 31, 2025

Performed end-to-end data validation using geocoding, logic checks, and structured analysis to ensure high-quality datasets. Analyzed data patterns, created maps, dashboards, and reports, and communicated insights to support business decisions. Researched industry contacts, organized outreach activities, and maintained detailed lead and communication records using spreadsheets and CRM tools. Collaborated with global teams, supported digital campaign administration, and provided weekly progress updates during team check-ins.