Katherine Chamorro

Remote Administrative Assistant & SMM at U.S. Lawn Care Company

Manage daily administrative operations, coordinate communication between clients, field technicians, and management; schedule services, assign work orders, and track job completion; process invoices and service billing; update and maintain CRM systems; provide high-quality customer support via phone, SMS, and email; prepare spreadsheets, documents, and weekly reports; manage the company's social media accounts to strengthen online presence.

Remote Technical Support Representative at Concentrix (Microsoft Office)

Provided technical troubleshooting for Microsoft 365 platforms; delivered customer service and issue resolution via phone, email, and chat; conducted follow-ups; documented technical solutions in CRM tools; trained users on Microsoft functionalities to improve adoption and satisfaction.

Researcher at SP Global (Insurance Industry)

Conducted extensive research on assigned topics, verified sources and ensured data accuracy; managed databases and research materials; synthesized findings into comprehensive reports, presentations, and summaries; kept up to date with industry trends and advances in research techniques.

Remote Virtual Assistant at University Gastroenterology

Managed appointments scheduling and CRM systems; reduced scheduling conflicts and enhanced efficiency; maintained client records and updated databases; handled inbound/outbound calls and emails; processed billing and payment transactions; resolved customer complaints professionally to increase retention; supported via various channels.

Hotel Manager at Barrio Café Hotel

Oversaw hotel operations including front desk, housekeeping, and guest service; developed marketing strategies to increase occupancy and revenue; managed budgets and financial reports; supervised staff recruitment and training; coordinated with vendors and suppliers to maintain service quality.

Food and Beverage Supervisor at Selina Hotel

Led and trained staff to ensure high service standards and operational efficiency; managed inventory control and cost reduction; planned and executed events to drive revenue and customer engagement; ensured compliance with food safety and hygiene regulations; handled customer concerns and complaints to ensure satisfaction.

Business Executive at LaFise Bank (Internship)

Developed relationships with key clients and stakeholders; assisted in sales strategy development, increasing profitability; managed contract negotiations and deal closures.

Remote Administrative Assistant & Social Media Manager at U.S. Lawn Care Company

Managed daily administrative operations, coordinating communication between clients, field technicians, and management. Scheduled services and tracked job completion to ensure smooth workflow. Updated and maintained CRM systems, processed invoices and payments, and produced weekly reports. Managed the company’s social media accounts, including content planning, posting, and engagement, and created basic graphics to promote services.

Researcher at SP Global

Conducted extensive research on assigned topics, verified sources and ensured data accuracy to improve decision-making. Managed databases and research materials, and synthesized findings into comprehensive reports and presentations.

Hotel Manager at Barrio Cafe Hotel

Oversaw hotel operations including front desk, housekeeping, and guest services. Developed marketing strategies to increase occupancy and revenue. Managed budgets and financial reporting; supervised staff recruitment and training; coordinated with vendors.