Caroline Souza

Available to hire

Language

Portuguese
Fluent
English
Advanced
Spanish; Castilian
Beginner
Japanese
Beginner

Work Experience

Junior Customer Experience Analyst at Drummond Advisors
June 1, 2025 - Present
Junior Executive Assistant
December 1, 2023 - June 1, 2025
Oversee daily office operations, manage executive calendars, schedule meetings, and handle communications. Maintain digital filing systems and assist with document preparation and proofreading. Provide administrative support and maintain track of engagement letters, follow ups, email.
International Sales Assistant at Record TV
March 1, 2020 - October 1, 2021
Assisted the Sales Director and the Sales Manager on all administrative duties. Handled confidential communication with international clients via email. Managed expenses reports. Organized and maintained Excel spreadsheets for projects tracking. Managed travel organization. Actively prospected clients in Asia and Caribbean territories.
Junior Director’s Assistant
February 1, 2020 - October 1, 2021
Bilingual Receptionist at TozziniFreire Law Services
October 1, 2017 - July 1, 2019
Welcomed and directed clients and visitors. Prepared communication with internal clients via email. Managed entire building meeting rooms reservations. Assisted in events of the office. Managed pantry, maintenance, cleaning and IT staff as needed in the meetings. Organized and maintained Excel spreadsheets for project tracking. Trained new team members.
Paralegal / Bilingual Administrative Assistant at Gusmão & Labrunie Intellectual Property
June 1, 2012 - February 1, 2013
Drafted patent examination requests and reviewed documents prepared by trainees. Prepared responses to office actions and handled communication with international clients via email. Managed deadlines and filings with INPI. Organized and maintained Excel spreadsheets for case tracking. Took full responsibility for departmental tasks during the supervisor’s vacation periods.

Education

Bachelor's Degree in Letras (Languages) – Translation and Interpretation at FMU Centro Universitário das Faculdades Metropolitanas Unidas
January 11, 2030 - January 20, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment