Hi, I’m Savio Chris D'Souza, a customer-focused Sales and E-commerce Assistant with experience in retail environments and a passion for delivering exceptional service. I excel at driving sales, meeting KPIs, and collaborating with cross-functional teams to boost brand visibility and customer satisfaction. My strengths include product presentation, stock room organization, POS operations, and using data-driven insights for decision-making. I have broader experience in digital marketing and e-commerce platform management, including redesigning and launching websites, managing multi-vendor accounts, and coordinating with partners for mutual benefit. I’m fluent in English and thrive in fast-paced settings that reward proactive problem-solving and teamwork.

Savio Chris D'Souza

Hi, I’m Savio Chris D'Souza, a customer-focused Sales and E-commerce Assistant with experience in retail environments and a passion for delivering exceptional service. I excel at driving sales, meeting KPIs, and collaborating with cross-functional teams to boost brand visibility and customer satisfaction. My strengths include product presentation, stock room organization, POS operations, and using data-driven insights for decision-making. I have broader experience in digital marketing and e-commerce platform management, including redesigning and launching websites, managing multi-vendor accounts, and coordinating with partners for mutual benefit. I’m fluent in English and thrive in fast-paced settings that reward proactive problem-solving and teamwork.

Available to hire

Hi, I’m Savio Chris D’Souza, a customer-focused Sales and E-commerce Assistant with experience in retail environments and a passion for delivering exceptional service. I excel at driving sales, meeting KPIs, and collaborating with cross-functional teams to boost brand visibility and customer satisfaction. My strengths include product presentation, stock room organization, POS operations, and using data-driven insights for decision-making.

I have broader experience in digital marketing and e-commerce platform management, including redesigning and launching websites, managing multi-vendor accounts, and coordinating with partners for mutual benefit. I’m fluent in English and thrive in fast-paced settings that reward proactive problem-solving and teamwork.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner

Language

English
Fluent

Work Experience

E-commerce Executive / Account Manager at Souq Express / Task MI General Trading LLC / FGT Industries FZE
January 1, 2023 - February 1, 2024
Redesigned, developed, and launched the Souq Express website in collaboration with the development team. Managed the website’s product listings, coordinated with relevant teams for product updates, and ensured accurate information displayed on the site. Led multi-vendor accounts such as Amazon and Noon. Negotiated partnership opportunities with banks and other outlets for mutual benefit.
Grocery Associate at Wolt Market
May 1, 2024 - May 1, 2025
Inventory management, inbounding of products, food safety compliance monitoring, quality monitoring. Maintained equipment and collaborated with logistics and supply chain teams to ensure smooth operations.
F&B Customer Service Specialist at Costa Crociere S.P.A.
June 1, 2018 - January 1, 2020
Managed the main restaurant area and coordinated with all departments to ensure successful operation of Food and Beverage Services. Developed and executed promotional strategies to increase sales revenue on special occasions and festivals. Trained and managed staff to promote in-depth knowledge of foods and beverages.
F&B Customer Service Associate at JW Marriott Hotel
July 1, 2015 - March 1, 2018
Managed operations of large social events such as industry conferences, weddings and education fairs. Maintained high-level customer satisfaction by resolving customer requests, needs and issues. Implemented efficient operating strategies to increase profit. Monitored and managed inventory and restocking.
E-commerce Executive / Account Manager at Souq Express / General Trading LLC (Dubai)
January 1, 2023 - February 29, 2024
Redesigned, developed, and launched the Souq Express website in collaboration with the development team; managed product listings; coordinated product updates with relevant teams; ensured accurate information displayed on the site; managed multi-vendor accounts (Amazon, Noon); negotiated partnership opportunities with banks and other outlets for mutual benefit.
F&B Customer Service Specialist at Costa Crociere S.p.A.
March 1, 2022 - August 31, 2022
Continued role within Costa Crociere, providing customer service in F&B during subsequent tenure; maintained high service standards across shifts.

Education

Bachelor in Hospitality Management at Smt. Manorama Devi Somani College
June 1, 2013 - May 1, 2015
Bachelor in Hospitality Management at Sophia SMT. Manorama Devi Somani College
June 1, 2013 - May 31, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Travel & Hospitality, Media & Entertainment, Professional Services, Education, Software & Internet, Other