MN

Marie Njaerheim

Available to hire

I am a native Norwegian professional with 7+ years in social services, customer support, and data quality work.

About

I am a native Norwegian professional with 7+ years in social services, customer support, and data quality work. I bring hands-on experience in AI annotation, content moderation, and linguistic evaluation, ensuring accuracy, cultural relevance, and guideline compliance for multilingual projects.

I specialize in quality assurance, linguistic QA (Norwegian/English), and prompt testing for AI training, and I enjoy collaborating remotely across diverse teams. I am seeking to grow into roles such as Annotation Reviewer, Linguistic QA Specialist, or AI Trainer.

  • 6 years' experience
  • Joined January 2026

Languages

  • NorwegianFluent
  • EnglishAdvanced
  • Spanish; CastilianBeginner

Industry experience

  • Healthcare
  • Education
  • Government
  • Professional Services
  • Other

Work experience· 5 roles

AI Data Annotation Specialist · Steldia Services LimitedApr 2025 – Present · 1 yr 8 mos

Annotate and verify data to support machine learning model development. Conduct quality checks on peer annotations and provide constructive feedback to ensure consistency and accuracy. Ensure linguistic and cultural accuracy in classification and tagging, with emphasis on Norwegian and English languages and Nordic contexts. Collaborate with project managers to refine annotation standards and resolve ambiguities in guidelines. Maintain high productivity while upholding confidentiality and data protection requirements.

Customer Service Representative · ConcentrixOct 2024 – Present · 2 yrs 2 mos

Handle customer inquiries and troubleshooting for Nordic clients across multiple digital channels. Maintain detailed records in CRM to improve support efficiency and case resolution times. Provide service in Norwegian and English, ensuring clarity and courteous communication.

Content Moderator · Teleperformance/MajorelApr 2024 – Sep 2024 · 6 mos

Review and moderate user-generated content for TikTok Nordic markets. Ensure compliance with platform guidelines and community standards. Manage high-volume workloads with accuracy and consistent decision-making.

Social Consultant · NAV (Norwegian Welfare System)Feb 2023 – Mar 2024 · 1 yr 2 mos
Social Worker · Crisis CenterNov 2020 – Feb 2023 · 2 yrs 4 mos

Education

Bachelor's Degree · Høgskolen i Innlandet – Lillehammer, Norway2030 – 2026

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