Katherine Bell

Senior Product Designer at Higher Logic

Led end-to-end UX and UI design for a B2B enterprise SaaS platform with 1,700+ clients and 100M+ end users. Designed and identified AI-powered features that reduced churn, increased engagement, and improved user efficiency. Conducted user research, usability testing, and iterative design to validate solutions and guide continuous improvement. Led beta programs to test new features, gather feedback, and align design with product strategy. Collaborated cross-functionally with product management, engineering, executive stakeholders, and clients in an agile environment to deliver under tight timelines. Managed design system to ensure consistency and accessibility across platform.

Product Designer at Higher Logic

Created wireframes, prototypes, and user flows in Figma; contributed to product strategy and design system; collaborated with PMs and engineers to deliver high-impact features in a fast-paced environment.

UX/UI Designer at Eon

Led UX and information architecture redesign of Eon Direct (hospital enterprise SaaS) to streamline complex clinical workflows and improve efficiency. Conducted ~60 hours of contextual inquiry and analyzed usability data to drive decisions. Established a scalable design system and modern UI to support future teams.

Product Designer at Scratch Kitchen

Owned UX for catering e-commerce platform (web + mobile): sketched, prototyped, shipped MVP and iterations; raised AOV by $1.74. Converted 82% of recurring third-party customers to native. Led UX for kitchen order-management; reduced errors by 28%. Conducted user research using usability testing, interviews, and metric analysis; implemented event tracking. Built and owned design system.

Associate Product Designer at Scratch Kitchen

Assisted in designing and shipping features for catering and order-management; collaborated with product and engineering teams to improve usability and performance.

Product Strategist and Process Manager at Haneke Design

Ran definition sprints to prioritize features and produce PRDs/roadmaps that aligned user needs with business goals. Drove research (usability tests, interviews, A/B tests, market analysis) and analytics to inform UX. Wrote user stories/AC; presented roadmaps to stakeholders to secure buy-in/funding. Managed QA to ensure delivery met product strategy.

Software Quality Assurance Manager at Haneke Design

Oversaw QA processes to ensure delivery met product strategy; collaborated with cross-functional teams to maintain quality standards.

Design and Development Intern at Critical Mass

Gained exposure to design and development workflows; contributed to projects across disciplines.