Available to hire
I am a detail-oriented professional with experience in customer service, translations, editing, and annotation. I have strong communication skills, high linguistic accuracy, and a solution-focused approach to handling client requests, content review, and language-related tasks efficiently.
My background spans customer service, data annotation for AI, and freelance translation work, complemented by digital marketing and project coordination roles. I thrive in collaborative environments and am adept at delivering accurate, timely results across language services and content projects.
Experience Level
Expert
Intermediate
Language
Albanian
Fluent
English
Advanced
Italian
Advanced
Work Experience
Customer Service at Concentrix Albania
July 1, 2025 - PresentProvided after-service customer support for existing bookings. Assisted customers with inquiries, issues, and booking modifications. Ensured a positive customer experience through clear and professional communication.
Booking Campaign Assistant at Concentrix Albania
October 1, 2025 - December 1, 2025Assisted with a booking campaign; handled inquiries, issues, and modifications related to bookings during the campaign. Maintained professional communication to ensure customer satisfaction.
Data Annotation and AI Training Support at TELUS International and RWS Global
September 1, 2018 - January 1, 2020Performed data annotation, content evaluation, and AI training tasks in short-term projects. Followed detailed guidelines to ensure accuracy and consistency.
Digital Marketing Consultant at Webidoo Albania
March 1, 2013 - January 31, 2018Provided digital marketing consulting services in Tirana, including strategy development and campaign execution.
Data Annotation and AI Training Support at TELUS International and RWS Global (short-term projects)
October 1, 2025 - December 31, 2025Performed data annotation, content evaluation, and AI training tasks; followed detailed guidelines to ensure accuracy and consistency.
Editor, Translator (Freelancer) at Self-employed / Freelance
September 1, 2018 - January 31, 2020Edited and translated content in Albanian, Italian, and English across multiple language pairs (Albanian-Italian, Italian-Albanian, English-Italian, Italian-English, Albanian-English, English-Albanian).
Education
Master's degree in Marketing (Postgraduate Advanced Marketing Program) at University of Tirana, Faculty of Economy
March 1, 2008 - December 22, 2008Bachelor's and Master's Degree in Business Administration (Marketing) at University Ismail Qemali, Vlore, Faculty of Economy
October 1, 2001 - July 13, 2005Combined Bachelor's and Master's Degree in Business Administration (Marketing) at University Ismail Qemali, Vlore – Faculty of Economics
October 1, 2001 - July 13, 2005Postgraduate Advanced Marketing Program at University of Tirana, Faculty of Economy
March 1, 2008 - December 22, 2008Qualifications
Driving licence B
January 11, 2030 - January 20, 2026Combined Bachelor's and Master's Degree in Business Administration (Marketing)
October 1, 2001 - July 13, 2005Postgraduate Advanced Marketing Program
March 1, 2008 - December 22, 2008Industry Experience
Manufacturing, Professional Services, Education, Software & Internet, Telecommunications, Media & Entertainment
Experience Level
Expert
Intermediate
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