I am a seasoned professional in management, administration, and project planning, dedicated to streamlining operations and elevating team performance. I focus on empowering staff, fostering cross-functional collaboration, and refining workflows to drive efficiency and impact. I hold a Bachelor of Business Administration with a General Management focus and am committed to continuous growth and delivering meaningful results in dynamic environments. Across roles in private client services, healthcare administration, and retail operations, I have led onboarding, HR processes, vendor coordination, event planning, and data-driven improvements. I thrive in collaborative settings and enjoy turning complex challenges into actionable, scalable solutions.

user1437011

I am a seasoned professional in management, administration, and project planning, dedicated to streamlining operations and elevating team performance. I focus on empowering staff, fostering cross-functional collaboration, and refining workflows to drive efficiency and impact. I hold a Bachelor of Business Administration with a General Management focus and am committed to continuous growth and delivering meaningful results in dynamic environments. Across roles in private client services, healthcare administration, and retail operations, I have led onboarding, HR processes, vendor coordination, event planning, and data-driven improvements. I thrive in collaborative settings and enjoy turning complex challenges into actionable, scalable solutions.

Available to hire

I am a seasoned professional in management, administration, and project planning, dedicated to streamlining operations and elevating team performance. I focus on empowering staff, fostering cross-functional collaboration, and refining workflows to drive efficiency and impact. I hold a Bachelor of Business Administration with a General Management focus and am committed to continuous growth and delivering meaningful results in dynamic environments.

Across roles in private client services, healthcare administration, and retail operations, I have led onboarding, HR processes, vendor coordination, event planning, and data-driven improvements. I thrive in collaborative settings and enjoy turning complex challenges into actionable, scalable solutions.

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Language

English
Fluent

Work Experience

Executive Assistant / HR Coordinator at Moodys Private Client
January 1, 2025 - September 1, 2025
Managed full employee lifecycle, onboarding/offboarding, vendor coordination, HRIS maintenance, onboarding materials, IT liaison, external-facing profiles updates, process improvement, meeting scheduling, expense reporting, professional correspondence, event support, and office operations backup. Implemented efficiencies to enhance HR and office operations.
Administrative Support at Alberta Health Services
September 1, 2023 - January 1, 2025
Facilitated cross-department communication (Payroll, Benefits, Pension), served as primary HR inquiries contact, maintained employee files across software platforms, supported HR projects and policy updates, and assisted with training new team members to ensure consistent service standards.
Call Centre Manager at Rejuvenation Medical Group
July 1, 2018 - April 1, 2023
Oversaw operations for eight startup clinic locations, led and developed a high-performing team, developed KPI tracking to improve customer satisfaction, optimized call centre schedules, prepared investor/shareholder reports, provided technical support to clinic staff, and managed cross-functional projects from planning to execution.
Assistant Manager at Torrid
June 1, 2017 - July 1, 2018
Led team to enhance customer satisfaction, fostered a collaborative culture, maintained sales reports, and reconciled daily transactions in line with corporate policies.
Guest Experience Leader at McDonald’s
October 1, 2013 - October 1, 2016
Led digital menu rollout, improved customer interactions and order accuracy, streamlined front-line operations, and cultivated a positive work environment to boost morale.

Education

Bachelor of Business Administration at Mount Royal University
September 1, 2016 - April 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Retail, Professional Services, Travel & Hospitality, Education