I am a data analytics and IT support professional focused on turning data into actionable insights. I bring strong analytical skills, a quick learning ability, and a motivation to grow in the field. I am proficient in analytics tools, have good communication, and can solve problems in a structured manner. I am committed to continuous improvement and technical development, and I seek opportunities to contribute to IT teams and support data-driven decisions.

Alexayeva Henriques de Mendonça Rivera

I am a data analytics and IT support professional focused on turning data into actionable insights. I bring strong analytical skills, a quick learning ability, and a motivation to grow in the field. I am proficient in analytics tools, have good communication, and can solve problems in a structured manner. I am committed to continuous improvement and technical development, and I seek opportunities to contribute to IT teams and support data-driven decisions.

Available to hire

I am a data analytics and IT support professional focused on turning data into actionable insights. I bring strong analytical skills, a quick learning ability, and a motivation to grow in the field.
I am proficient in analytics tools, have good communication, and can solve problems in a structured manner. I am committed to continuous improvement and technical development, and I seek opportunities to contribute to IT teams and support data-driven decisions.

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Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Customer Support Agent at Gol Linhas Aéreas
January 1, 2019 - January 1, 2024
First contact with customers in an airport environment; Management of reservations, contracts, and quick mobility solutions; Back office support ensuring operational efficiency.
Rental Sales Agent at SIXT Car
December 1, 2024 - Present
Customer service via email and telephone; Management of check-in, reservations, and complaints; Coordination with internal teams and time management.

Education

Interior Design at Cruzeiro do Sul University
January 1, 2023 - January 20, 2026
Bachelor's Degree in Physical Therapy at Centro Universitário do Pará
January 1, 2013 - January 1, 2017
Google IT Support Professional Certificate at Coursera
January 1, 2025 - January 1, 2025
Google Data Analytics Professional Certificate at Coursera
January 1, 2024 - January 1, 2024
Project Management at Universidade Cruzeiro do Sul
January 1, 2024 - January 1, 2024
Emotion Management at IBC Coaching
January 1, 2020 - January 1, 2020

Qualifications

Power BI Certificate
January 1, 2024 - January 1, 2024
Google IT Support Professional Certificate
January 1, 2025 - January 1, 2025
Google Data Analytics Professional Certificate
January 1, 2024 - January 1, 2024
Power BI Certificate
January 1, 2024 - January 1, 2024
Project Management
January 1, 2024 - January 1, 2024
Emotion Management
January 1, 2020 - January 1, 2020

Industry Experience

Professional Services, Software & Internet, Travel & Hospitality, Education