Available to hire
I’m a quality and assurance-focused professional who thrives in fast-moving, startup environments—combining hands-on manual and workflow testing with strong customer success and operations leadership. I’ve built and scaled end-to-end quality processes for user-facing, compliance-critical workflows, while also providing executive support and coordinating cross-functional delivery across product, engineering, and stakeholders.
I bring a versatile background that spans QA execution, compliance testing (including AML and Right to Rent-style checks), client onboarding and customer support, and remote recruitment and property-related qualification work. Whether mentoring QA team members, improving operational backbones from scratch, or sourcing and assessing candidates and leads, I’m motivated by clear communication, continuous improvement, and consistently delivering reliable, high-quality experiences.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
Tagalog
Fluent
Work Experience
Property Qualification Specialist (Part-time) / Acre Expert at Acre Expert
August 1, 2025 - February 1, 2026Conducted outbound outreach to property and land owners across Florida by phone and email to assess interest in property sales and gather qualification information. Researched and evaluated properties and land parcels using online mapping tools, public land registries, and property databases to verify ownership details, parcel boundaries, zoning classifications, and market relevance. Used mapping platforms to identify target opportunities and cross-reference parcel data. Accessed and reviewed land registry records to confirm ownership information, legal descriptions, and title details supporting acquisition qualification. Maintained accurate documentation of interactions, research findings, and qualification status within CRM systems. Managed structured follow-up cadences and collaborated with the acquisition team to ensure smooth handoff from outreach through negotiation stages.
Fractional Healthcare and IT Recruiter at SeekLab Inc.
January 1, 2025 - July 1, 2026Managed full-cycle recruitment for healthcare and IT roles in a fully remote setup, reporting directly to the founders and operating as a key contributor to talent acquisition efforts. Sourced and identified qualified candidates including Registered Nurses, Occupational Therapists, Physical Therapists, Software Developers, and Founding Engineers. Conducted candidate screening based on qualifications, experience, availability, and role fit; coordinated interview scheduling with hiring stakeholders. Used LinkedIn Recruiter and several AI-powered sourcing approaches and tools to find passive candidates and expand talent pipelines beyond traditional channels. Posted and managed job listings across relevant platforms with compelling, accurate descriptions. Maintained organized candidate records, pipeline tracking, and recruitment activity reporting to provide clear visibility on hiring progress and pipeline status.
Real Estate Associate (Part-time) at DMCI Homes
April 1, 2024 - September 1, 2024Presented property offerings and assisted clients throughout the buying process. Executed personal marketing strategies including paid digital ads on Facebook/Meta. Identified and engaged prospective clients through online and offline channels.
Real Estate Assistant - Part Time at DMCI Homes
April 1, 2024 - September 1, 2024DMCI Homes’ property offerings and assist clients through the buying process; supported marketing and customer relations activities and managed online outreach.
Head of Quality Assurance at RentProfile Group Ltd
January 1, 2021 - September 30, 2024Led end-to-end QA across user-facing and compliance-critical workflows for a proptech platform. Managed and mentored the QA team, developed and implemented QA strategy/processes/standards, and ensured adherence to sprint timelines and release schedules. Coordinated QA goals with cross-functional teams (developers, product managers, stakeholders). Executed manual and exploratory testing (web and mobile), validated builds in Heroku staging, and tested automated tenant check/report processes. Supported compliance workflows including AML screening, Right to Rent checks, and UK tenancy agreement compliance. Focused on customer-centric UX quality testing across the full property lifecycle and onboarding journeys, identifying friction points and collaborating on fixes before release.
Executive Assistant & Operations Lead (Phase 1) / Head of Quality Assurance (Phase 2) at RentProfile Group Ltd
July 1, 2017 - PresentJoined as the company’s very first hire to build the operational foundation from scratch, owning executive support to the CEO and establishing administrative workflows, communication structures, filing systems, and coordination processes. Managed day-to-day executive operations including calendar management, stakeholder communications, and serving as the primary operational point of contact with property agencies. Later promoted to Head of Quality Assurance, responsible for end-to-end product quality across user-facing and compliance-critical workflows. Led the QA team with a continuous improvement and accountability mindset, coordinated multi-stakeholder testing efforts, and ensured QA adherence to sprint timelines. Planned and executed manual testing (functional, regression, usability, and exploratory) across web and mobile; performed UI/UX testing; supported environment validation (e.g., staging). Conducted testing for tenant checking and referencing outputs, company verification
Executive & Operations Assistant at RentProfile Group Ltd
July 1, 2017 - January 1, 2021First hire and dual-capacity role supporting the CEO while building and leading the company’s core operational processes during the early growth stage. Provided direct executive and administrative support to ensure operational backbone for fast-paced product development.
Head of Quality Assurance at Rentprofile Group Ltd
July 1, 2017 - PresentCustomer Service Representative (Google PH) at Concentrix
November 1, 2016 - May 1, 2017Provided technical support for Google hardware products, including troubleshooting device issues, guiding setup processes, and resolving operational concerns. Responded promptly and professionally to customer inquiries through phone and chat channels. Assisted customers with billing inquiries, including subscription charges, refunds, payment issues, and account management.
Customer Service Representative (Technical Support) at Concenx (Google PH)
November 1, 2016 - May 31, 2017Provided technical support for Google hardware products, including troubleshooting device issues, guiding setup processes, and resolving operational concerns. Responded to customer inquiries via phone and chat. Assisted with billing inquiries including subscription charges, refunds, payment issues, and account management.
Customer Service Representative at Concentrix (Google project)
November 1, 2016 - May 1, 2017Provide customer and technical support for Google hardware products, assisting with setup, troubleshooting, and resolving operation concerns; handle billing inquiries and other customer issues as needed.
Passenger Service Agent at Menzies Macau Airport Services
September 1, 2013 - July 1, 2016Provided front-line passenger support at baggage claim and lost-and-found, including processing lost baggage reports, reuniting customers with recovered items, updating case records, coordinating with ground handling teams, and providing timely status updates until cases were resolved. Proactively assessed passenger needs and concerns, negotiated and managed claims/compensation requests in line with airline policies, international regulations, and company procedures while maintaining positive customer relations. Handled complex baggage/security/damage/delay and mishandling inquiries, coordinated investigations with airport operations and security, documented incident reports, applied service recovery protocols, and supported process improvements to reduce recurrence and enhance passenger satisfaction.
Passenger Service Agent at Macau Airport Services, Macau SAR
September 1, 2013 - July 1, 2016Identify and resolve passenger needs including negotiation of claims and compensations in compliance with airline policy. Assist passengers at baggage reclaim and enquiry desks; manage baggage security and mishandling for all airlines.
Sales Representative & Sales Trainer / Team Leader at John Ernest Connecting Continents
November 1, 2010 - July 1, 2013Served as a sales representative for weight-loss campaigns, engaging directly with customers through product demonstrations and needs-based consultations. Met sales targets by building rapport, educating prospects on product benefits, and closing transactions while maintaining compliance with company policies and ethical marketing standards. Promoted to team leader, supervising a sales team, setting performance goals, conducting regular training, delivering coaching, implementing sales strategies to increase revenue, and reporting progress to senior management. Led initiatives to improve team morale and consistently exceeded monthly sales targets. Advanced to sales trainer, designing and delivering structured training programs, creating training materials and role-play scenarios, assessing trainee competency, and mentoring staff to ensure adherence to best practices and continuous performance improvement.
Sales Representative | Sales Trainer (Weight-loss campaigns) at John Ernest - Connecting Continents
November 1, 2010 - July 1, 2013Served as Sales Representative for weight-loss campaigns promoting health and wellness products through direct customer engagement, product demonstrations, and needs-based consultations. Met sales targets by building rapport, educating prospects on product benefits, and closing transactions while maintaining compliance with company policies and ethical marketing standards. Promoted to team leader based on measurable results, supervising a sales team, setting performance goals, conducting training and one-to-one coaching, implementing sales strategies to increase revenue, reporting progress to senior management, boosting team morale, and consistently exceeding monthly sales targets. Advanced to Sales Trainer, designing and delivering structured training programs, creating training materials and role-play scenarios, assessing trainee competency, and providing ongoing mentoring to ensure best practices and continuous performance improvement.
Sales Representative (Weight Loss Campaigns) at PNI-KMPG, Inc.
November 1, 2010 - July 1, 2013Sales representative for weight loss campaigns; progressed to assistant team leader.
Sales Representative at Connecting Continents
November 1, 2010 - July 1, 2013Sales representative for weight loss campaigns.
Sales Representative at PNI-KMPG, Inc.
January 1, 2009 - November 1, 2010Sales representative for weight loss campaigns; promoted to assistant team leader for 4 months and then team leader.
Technical Support Representative (Tier 1 then Tier 2) at TELUS International
July 1, 2007 - February 1, 2008Provided technical support for Microsoft Xbox hardware, offering high-quality customer service for shipment inquiries, lost-console investigations, live gaming support, and hardware troubleshooting. Delivered step-by-step guidance to resolve connectivity, performance, and peripheral issues; coordinated with logistics teams to track and escalate shipment or lost-case situations; and promoted game discs/add-ons when appropriate for support objectives while preserving customer trust. Advanced to Tier 2 support handling escalated technical and billing issues, including complex hardware diagnostics, chargebacks, and credit-card verification disputes. Served as an escalation point for front-line agents by producing detailed case documentation, liaising with cross-functional teams (shipping, fraud prevention, engineering), and ensuring timely, compliant outcomes that maintained customer satisfaction and reduced repeat contacts.
Technical Support Representative at Telus International, Manila
July 1, 2007 - February 1, 2008Technical support addressing customer concerns on MS Xbox hardware, console shipment issues, live gaming, and troubleshooting; promoted to Tier 2 for escalations and account management.
Technical Support Representative at Telus International
July 1, 2007 - February 1, 2008Technical support for MS Xbox hardware; addressed customer concerns on console shipment, lost consoles, live gaming, hardware troubleshooting and promoting game disks; became Tier 2 representative for escalations and credit card pulling.
Technical Support Representative (Microsoft Xbox) at TELUS International (Microsoft Xbox)
January 1, 2007 - February 29, 2008Provided high-quality customer service across shipment inquiries, lost-console investigations, live gaming support, and hardware troubleshooting. Delivered clear step-by-step guidance to resolve connectivity, performance, and peripheral issues; coordinated with logistics teams to track and escalate shipment loss/cases; and supported sales objectives by promoting game discs and add-ons where appropriate while preserving customer trust.
Tier 2 Technical Support Representative (Escalations) at TELUS International (Microsoft Xbox)
January 1, 2007 - February 29, 2008Handled escalated technical and account issues for Microsoft Xbox hardware. Resolved complex hardware diagnostics, processed chargebacks and credit-card verification disputes, and resolved sensitive billing disputes. Acted as escalation point for front-line agents, producing detailed case documentation and liaising with cross-functional teams (shipping, fraud prevention, engineering) to ensure timely and compliant outcomes that maintained customer satisfaction and reduced repeat contacts.
Education
Accounting, Undergraduate at University of the East, Manila
January 11, 2030 - January 20, 2026Accounting, Undergraduate at University of the East, Manila
January 11, 2030 - January 20, 2026BS Accounting at University of the East, Manila
January 11, 2030 - July 18, 2026Secondary Education at Colegio De Sta Ana, Taguig
January 11, 2030 - July 18, 2026BS Accounting at University of the East, Manila
January 11, 2030 - September 5, 2026Secondary Education at Colegio de Sta. Ana, Taguig
January 11, 2030 - September 5, 2026Qualifications
Undergraduate
January 11, 2030 - July 18, 2026Industry Experience
Real Estate & Construction, Professional Services, Software & Internet, Media & Entertainment, Education, Financial Services, Healthcare
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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