Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Highly skilled professional with expertise in quality assurance, technical support, customer success, customer service, real estate, client onboarding, and administrative/executive assistance. Proven ability to ensure product quality, resolve technical issues efficiently, and deliver exceptional customer experiences. Adept at building strong client relationships, driving customer satisfaction, and contributing to team success in fast-paced environments, with strong problem-solving and communication skills and a commitment to continuous improvement.…Highly skilled professional with expertise in quality assurance, technical support, customer success, customer service, real estate, client onboarding, and administrative/executive assistance. Proven ability to ensure product quality, resolve technical issues efficiently, and deliver exceptional customer experiences. Adept at building strong client relationships, driving customer satisfaction, and contributing to team success in fast-paced environments, with strong problem-solving and communication skills and a commitment to continuous improvement.

Rosanna Odango





Highly skilled professional with expertise in quality assurance, technical support, customer success, customer service, real estate, client onboarding, and administrative/executive assistance. Proven ability to ensure product quality, resolve technical issues efficiently, and deliver exceptional customer experiences. Adept at building strong client relationships, driving customer satisfaction, and contributing to team success in fast-paced environments, with strong problem-solving and communication skills and a commitment to continuous improvement.…Highly skilled professional with expertise in quality assurance, technical support, customer success, customer service, real estate, client onboarding, and administrative/executive assistance. Proven ability to ensure product quality, resolve technical issues efficiently, and deliver exceptional customer experiences. Adept at building strong client relationships, driving customer satisfaction, and contributing to team success in fast-paced environments, with strong problem-solving and communication skills and a commitment to continuous improvement.

Available to hire

Highly skilled professional with expertise in quality assurance, technical support, customer success, customer service, real estate, client onboarding, and administrative/executive assistance. Proven ability to ensure product quality, resolve technical issues efficiently, and deliver exceptional customer experiences. Adept at building strong client relationships, driving customer satisfaction, and contributing to team success in fast-paced environments, with strong problem-solving and communication skills and a commitment to continuous improvement.

Skills

Google Drive

Claude

Logo

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Tagalog

Fluent

Work Experience

Real Estate Associate (Part-time) at DMCI Homes

April 1, 2024 - September 1, 2024

Presented property offerings and assisted clients throughout the buying process. Executed personal marketing strategies including paid digital ads on Facebook/Meta. Identified and engaged prospective clients through online and offline channels.

Real Estate Assistant - Part Time at DMCI Homes

April 1, 2024 - September 1, 2024

DMCI Homes’ property offerings and assist clients through the buying process; supported marketing and customer relations activities and managed online outreach.

Head of Quality Assurance at RentProfile Group Ltd

January 1, 2021 - September 30, 2024

Led end-to-end QA across user-facing and compliance-critical workflows for a proptech platform. Managed and mentored the QA team, developed and implemented QA strategy/processes/standards, and ensured adherence to sprint timelines and release schedules. Coordinated QA goals with cross-functional teams (developers, product managers, stakeholders). Executed manual and exploratory testing (web and mobile), validated builds in Heroku staging, and tested automated tenant check/report processes. Supported compliance workflows including AML screening, Right to Rent checks, and UK tenancy agreement compliance. Focused on customer-centric UX quality testing across the full property lifecycle and onboarding journeys, identifying friction points and collaborating on fixes before release.

Executive & Operations Assistant at RentProfile Group Ltd

July 1, 2017 - January 1, 2021

First hire and dual-capacity role supporting the CEO while building and leading the company’s core operational processes during the early growth stage. Provided direct executive and administrative support to ensure operational backbone for fast-paced product development.

Head of Quality Assurance at Rentprofile Group Ltd

July 1, 2017 - Present

Customer Service Representative (Technical Support) at Concenx (Google PH)

November 1, 2016 - May 31, 2017

Provided technical support for Google hardware products, including troubleshooting device issues, guiding setup processes, and resolving operational concerns. Responded to customer inquiries via phone and chat. Assisted with billing inquiries including subscription charges, refunds, payment issues, and account management.

Customer Service Representative at Concentrix (Google project)

November 1, 2016 - May 1, 2017

Provide customer and technical support for Google hardware products, assisting with setup, troubleshooting, and resolving operation concerns; handle billing inquiries and other customer issues as needed.

Passenger Service Agent at Menzies Macau Airport Services

September 1, 2013 - July 1, 2016

Provided front-line passenger support at baggage claim and lost-and-found, including processing lost baggage reports, reuniting customers with recovered items, updating case records, coordinating with ground handling teams, and providing timely status updates until cases were resolved. Proactively assessed passenger needs and concerns, negotiated and managed claims/compensation requests in line with airline policies, international regulations, and company procedures while maintaining positive customer relations. Handled complex baggage/security/damage/delay and mishandling inquiries, coordinated investigations with airport operations and security, documented incident reports, applied service recovery protocols, and supported process improvements to reduce recurrence and enhance passenger satisfaction.

Passenger Service Agent at Macau Airport Services, Macau SAR

September 1, 2013 - July 1, 2016

Identify and resolve passenger needs including negotiation of claims and compensations in compliance with airline policy. Assist passengers at baggage reclaim and enquiry desks; manage baggage security and mishandling for all airlines.

Sales Representative | Sales Trainer (Weight-loss campaigns) at John Ernest - Connecting Continents

November 1, 2010 - July 1, 2013

Served as Sales Representative for weight-loss campaigns promoting health and wellness products through direct customer engagement, product demonstrations, and needs-based consultations. Met sales targets by building rapport, educating prospects on product benefits, and closing transactions while maintaining compliance with company policies and ethical marketing standards. Promoted to team leader based on measurable results, supervising a sales team, setting performance goals, conducting training and one-to-one coaching, implementing sales strategies to increase revenue, reporting progress to senior management, boosting team morale, and consistently exceeding monthly sales targets. Advanced to Sales Trainer, designing and delivering structured training programs, creating training materials and role-play scenarios, assessing trainee competency, and providing ongoing mentoring to ensure best practices and continuous performance improvement.

Sales Representative (Weight Loss Campaigns) at PNI-KMPG, Inc.

November 1, 2010 - July 1, 2013

Sales representative for weight loss campaigns; progressed to assistant team leader.

Sales Representative at Connecting Continents

November 1, 2010 - July 1, 2013

Sales representative for weight loss campaigns.

Sales Representative at PNI-KMPG, Inc.

January 1, 2009 - November 1, 2010

Sales representative for weight loss campaigns; promoted to assistant team leader for 4 months and then team leader.

Technical Support Representative at Telus International, Manila

July 1, 2007 - February 1, 2008

Technical support addressing customer concerns on MS Xbox hardware, console shipment issues, live gaming, and troubleshooting; promoted to Tier 2 for escalations and account management.

Technical Support Representative at Telus International

July 1, 2007 - February 1, 2008

Technical support for MS Xbox hardware; addressed customer concerns on console shipment, lost consoles, live gaming, hardware troubleshooting and promoting game disks; became Tier 2 representative for escalations and credit card pulling.

Technical Support Representative (Microsoft Xbox) at TELUS International (Microsoft Xbox)

January 1, 2007 - February 29, 2008

Provided high-quality customer service across shipment inquiries, lost-console investigations, live gaming support, and hardware troubleshooting. Delivered clear step-by-step guidance to resolve connectivity, performance, and peripheral issues; coordinated with logistics teams to track and escalate shipment loss/cases; and supported sales objectives by promoting game discs and add-ons where appropriate while preserving customer trust.

Tier 2 Technical Support Representative (Escalations) at TELUS International (Microsoft Xbox)

January 1, 2007 - February 29, 2008

Handled escalated technical and account issues for Microsoft Xbox hardware. Resolved complex hardware diagnostics, processed chargebacks and credit-card verification disputes, and resolved sensitive billing disputes. Acted as escalation point for front-line agents, producing detailed case documentation and liaising with cross-functional teams (shipping, fraud prevention, engineering) to ensure timely and compliant outcomes that maintained customer satisfaction and reduced repeat contacts.