Hi, I’m Kelly Santies Teban, a bilingual operations and technical support professional based in Stockholm. I specialize in coordinating commercial and residential property services, activating technical systems, and managing data with privacy in mind. I’m comfortable juggling multiple tasks, optimizing workflows, and delivering reliable service across diverse teams and clients. I bring hands-on experience with Salesforce, Zendesk, Shopify, and other productivity tools to keep operations smooth and data secure. I’m passionate about continuous improvement and quality service, and I thrive in fast-paced environments where careful planning and clear communication make the difference.

Kelly Santies Teban

Hi, I’m Kelly Santies Teban, a bilingual operations and technical support professional based in Stockholm. I specialize in coordinating commercial and residential property services, activating technical systems, and managing data with privacy in mind. I’m comfortable juggling multiple tasks, optimizing workflows, and delivering reliable service across diverse teams and clients. I bring hands-on experience with Salesforce, Zendesk, Shopify, and other productivity tools to keep operations smooth and data secure. I’m passionate about continuous improvement and quality service, and I thrive in fast-paced environments where careful planning and clear communication make the difference.

Available to hire

Hi, I’m Kelly Santies Teban, a bilingual operations and technical support professional based in Stockholm. I specialize in coordinating commercial and residential property services, activating technical systems, and managing data with privacy in mind. I’m comfortable juggling multiple tasks, optimizing workflows, and delivering reliable service across diverse teams and clients.

I bring hands-on experience with Salesforce, Zendesk, Shopify, and other productivity tools to keep operations smooth and data secure. I’m passionate about continuous improvement and quality service, and I thrive in fast-paced environments where careful planning and clear communication make the difference.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Technical Support Analyst II & Service Coordinator at ADD COMM MDU / ADD COMM TV
January 1, 2024 - Present
Coordinated commercial and residential property service portfolios, ensuring timely installations, maintenance, and technical activations for internet and video streaming systems. Managed and safeguarded large volumes of confidential property and client data in compliance with privacy regulations. Executed precise system activations for DirectTV boxes and internet modems, ensuring accurate configuration and optimal performance. Scheduled and coordinated field technicians, optimizing dispatch operations for maximum efficiency.
Customer Service & Technical Support at TaskUS
January 1, 2023 - January 1, 2024
Provided live chat and email-based assistance for Shopify platform users. Guided clients through technical troubleshooting and platform navigation.
Office & IT Assistant at AJI Investment / TWL Group
January 1, 2020 - January 1, 2023
Delivered administrative and IT support for company operations. Managed community engagement for small business web platforms. Designed and implemented strategies to enhance online visibility and customer interaction.
Technical Support Analyst II & Service Coordinator at AD COMM MDU / AD COMM TV
January 1, 2024 - Present
Coordinated commercial and residential property service portfolios, ensuring timely installations, maintenance, and technical activations for internet and video streaming systems. Managed and safeguarded large volumes of confidential property and client data in compliance with privacy regulations. Executed precise system activations for DirectTV boxes and internet modems, ensuring accurate configuration and optimal performance. Scheduled and coordinated field technicians, optimizing dispatch operations for maximum efficiency.
Customer Service & Technical Support at Task US
January 1, 2023 - January 1, 2024
Provided live chat and email-based assistance for Shopify platform users. Guided clients through technical troubleshooting and platform navigation.

Education

High School Diploma at Institución Educativa La Medalla Milagrosa
January 1, 2014 - January 1, 2014
English for Adults (C1) at Centro Cultural Colombo Americano
January 1, 2015 - January 1, 2017
Occupational Safety & Health at Universidad Minuto de Dios
January 11, 2030 - January 20, 2026
High School Diploma at Institución Educativa La Medalla Milagrosa
January 1, 2014 - January 1, 2014
English for Adults (C1) at Centro Cultural Colombo Americano
January 1, 2015 - January 1, 2017
Occupational Safety & Health (3 semesters) at Universidad Minuto de Dios
January 11, 2030 - February 5, 2026

Qualifications

Occupational Safety & Health
January 11, 2030 - January 20, 2026
English Language Proficiency - C1
January 1, 2015 - January 1, 2017
Certified English speaker
January 11, 2030 - February 5, 2026

Industry Experience

Real Estate & Construction, Software & Internet, Retail, Professional Services, Other, Media & Entertainment