My name is Zarifa Mammadova. I have been living in Poland for nearly six years, and prior to that I lived in France for three years. I am fluent in English and French and have extensive experience working in international and multicultural environments. I have more than five years of professional experience in customer service and analytical roles within international corporate settings. I gained extensive experience at Armatis, where I worked on the Ryanair project as a Customer Service Manager / Senior Customer Service Agent. During this period, I consistently delivered high-quality customer service, ensured customer satisfaction, and supported operational efficiency. I am known for my strong sense of responsibility, loyalty, and precision, particularly in relation to working hours, scheduling, and operational compliance. I am currently employed at Marsh McLennan as an Analytical Specialist. In this role, I am responsible for data analysis, reporting, and supporting business processes through accurate and detail-oriented analytical work. I collaborate closely with international teams and stakeholders, contributing to informed, data-driven decision-making. Academically, I have completed my Bachelor’s degree in Psychology and plan to continue my education in Medical Psychology. My long-term goal is to combine my professional experience with my academic background to build a career that integrates analytical expertise with a strong understanding of human behavior.

Zarifa Mammadova

My name is Zarifa Mammadova. I have been living in Poland for nearly six years, and prior to that I lived in France for three years. I am fluent in English and French and have extensive experience working in international and multicultural environments. I have more than five years of professional experience in customer service and analytical roles within international corporate settings. I gained extensive experience at Armatis, where I worked on the Ryanair project as a Customer Service Manager / Senior Customer Service Agent. During this period, I consistently delivered high-quality customer service, ensured customer satisfaction, and supported operational efficiency. I am known for my strong sense of responsibility, loyalty, and precision, particularly in relation to working hours, scheduling, and operational compliance. I am currently employed at Marsh McLennan as an Analytical Specialist. In this role, I am responsible for data analysis, reporting, and supporting business processes through accurate and detail-oriented analytical work. I collaborate closely with international teams and stakeholders, contributing to informed, data-driven decision-making. Academically, I have completed my Bachelor’s degree in Psychology and plan to continue my education in Medical Psychology. My long-term goal is to combine my professional experience with my academic background to build a career that integrates analytical expertise with a strong understanding of human behavior.

Available to hire

My name is Zarifa Mammadova. I have been living in Poland for nearly six years, and prior to that I lived in France for three years. I am fluent in English and French and have extensive experience working in international and multicultural environments. I have more than five years of professional experience in customer service and analytical roles within international corporate settings. I gained extensive experience at Armatis, where I worked on the Ryanair project as a Customer Service Manager / Senior Customer Service Agent. During this period, I consistently delivered high-quality customer service, ensured customer satisfaction, and supported operational efficiency. I am known for my strong sense of responsibility, loyalty, and precision, particularly in relation to working hours, scheduling, and operational compliance.

I am currently employed at Marsh McLennan as an Analytical Specialist. In this role, I am responsible for data analysis, reporting, and supporting business processes through accurate and detail-oriented analytical work. I collaborate closely with international teams and stakeholders, contributing to informed, data-driven decision-making. Academically, I have completed my Bachelor’s degree in Psychology and plan to continue my education in Medical Psychology. My long-term goal is to combine my professional experience with my academic background to build a career that integrates analytical expertise with a strong understanding of human behavior.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
French
Fluent
Polish
Fluent
Turkish
Fluent
Azerbaijani
Fluent

Work Experience

Documents / Visa Procedures Specialist at Capago Azerbaijan
January 1, 2018 - January 1, 2021
Managed visa procedures and documents service; controlled all documents and transferred them to the required locations.
Customer Service Manager / Senior Customer Service Agent at Armatis Polska (Ryanair Project)
January 1, 2021 - January 1, 2025
Worked with the wider development team; managed passenger issue call center operations; provided English and French customer support; contributed to operational efficiency.
Analytical Specialist at Marsh McLennan
January 1, 2025 - Present
Performs data analysis, reporting, and supports business processes through accurate, detail-oriented analytical work; collaborates with international teams and stakeholders to inform data-driven decisions.

Education

Add your educational history here.

Qualifications

Bachelor’s degree in Psychology
January 11, 2030 - January 20, 2026

Industry Experience

Professional Services, Other