Hello! I’m Melissa, a proactive virtual assistant and customer service specialist who thrives in remote environments. I excel at administrative tasks, data management, lead generation, and coordinating communications across channels, always with a sharp eye for detail and timelines. I enjoy turning chaos into organized systems that save time and boost performance. Over the years I’ve supported Airbnb hosts, onboarding teams, and marketing initiatives—from scheduling and research to social media management and visa processing. I’m comfortable working with minimal supervision, and I actively seek constructive feedback to grow both personally and professionally while delivering friendly, reliable service to clients and colleagues.

Melissa Repuela

Hello! I’m Melissa, a proactive virtual assistant and customer service specialist who thrives in remote environments. I excel at administrative tasks, data management, lead generation, and coordinating communications across channels, always with a sharp eye for detail and timelines. I enjoy turning chaos into organized systems that save time and boost performance. Over the years I’ve supported Airbnb hosts, onboarding teams, and marketing initiatives—from scheduling and research to social media management and visa processing. I’m comfortable working with minimal supervision, and I actively seek constructive feedback to grow both personally and professionally while delivering friendly, reliable service to clients and colleagues.

Available to hire

Hello! I’m Melissa, a proactive virtual assistant and customer service specialist who thrives in remote environments. I excel at administrative tasks, data management, lead generation, and coordinating communications across channels, always with a sharp eye for detail and timelines. I enjoy turning chaos into organized systems that save time and boost performance.

Over the years I’ve supported Airbnb hosts, onboarding teams, and marketing initiatives—from scheduling and research to social media management and visa processing. I’m comfortable working with minimal supervision, and I actively seek constructive feedback to grow both personally and professionally while delivering friendly, reliable service to clients and colleagues.

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Work Experience

Freelancer / Virtual Assistant at Independent Contractor
September 1, 2024 - December 1, 2025
Managed Airbnb host account and communication channels; performed administrative tasks and data compilation; conducted file conversion and research; scheduled activities; posted jobs and managed social media; handled visa processing.
Subject Matter Expert / Airbnb Support Ambassador at TDCX
March 1, 2022 - September 1, 2024
Led multiple teams, implementing strategies to improve performance; managed administrative tasks, data compilation, and resource sharing; monitored service levels and led team meetings; audited calls to prevent violations and ensure quality.
Hit Advisor 1, Customer Associate at Concentrix
August 1, 2021 - February 1, 2022
Assisted customers with queries related to phone applications and trade-ins; booked appointments for repairs and replacements; provided guidance to optimize user experience.
Customer Service Representative at Teleperformance
October 1, 2018 - March 1, 2022
Managed emails using Oracle tools; assisted customers with subscriptions, orders, and billing; handled communications for US magazine publications and related inquiries.
Marketing Representative at McDonald’s
October 1, 2015 - September 1, 2018
Implemented marketing strategies to drive sales; updated product merchandising; hosted events, client meetings, scheduling, and contract processing; trained new staff on best practices and SOPs.

Education

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Qualifications

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Industry Experience

Professional Services, Retail, Software & Internet, Travel & Hospitality, Media & Entertainment