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I’m a fast-learning, detail-oriented professional with experience supporting customers and managing day-to-day service needs, from social media engagement to customer support and pharmacy operations. I focus on accuracy, strong work ethic, and delivering reliable results in busy, diverse environments. I’m comfortable resolving customer concerns with empathy and clear communication, following support procedures, and escalating when needed to ensure satisfaction. Alongside that, I have social media management experience such as scheduling and updating content, monitoring customer interactions, maintaining organized digital assets, and verifying information before posting.…I’m a fast-learning, detail-oriented professional with experience supporting customers and managing day-to-day service needs, from social media engagement to customer support and pharmacy operations. I focus on accuracy, strong work ethic, and delivering reliable results in busy, diverse environments. I’m comfortable resolving customer concerns with empathy and clear communication, following support procedures, and escalating when needed to ensure satisfaction. Alongside that, I have social media management experience such as scheduling and updating content, monitoring customer interactions, maintaining organized digital assets, and verifying information before posting.

Cristy

Social Media Manager, Social Media Freelancer

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I’m a fast-learning, detail-oriented professional with experience supporting customers and managing day-to-day service needs, from social media engagement to customer support and pharmacy operations. I focus on accuracy, strong work ethic, and delivering reliable results in busy, diverse environments. I’m comfortable resolving customer concerns with empathy and clear communication, following support procedures, and escalating when needed to ensure satisfaction. Alongside that, I have social media management experience such as scheduling and updating content, monitoring customer interactions, maintaining organized digital assets, and verifying information before posting.…I’m a fast-learning, detail-oriented professional with experience supporting customers and managing day-to-day service needs, from social media engagement to customer support and pharmacy operations. I focus on accuracy, strong work ethic, and delivering reliable results in busy, diverse environments. I’m comfortable resolving customer concerns with empathy and clear communication, following support procedures, and escalating when needed to ensure satisfaction. Alongside that, I have social media management experience such as scheduling and updating content, monitoring customer interactions, maintaining organized digital assets, and verifying information before posting.

Available to hire

I’m a fast-learning, detail-oriented professional with experience supporting customers and managing day-to-day service needs, from social media engagement to customer support and pharmacy operations. I focus on accuracy, strong work ethic, and delivering reliable results in busy, diverse environments.

I’m comfortable resolving customer concerns with empathy and clear communication, following support procedures, and escalating when needed to ensure satisfaction. Alongside that, I have social media management experience such as scheduling and updating content, monitoring customer interactions, maintaining organized digital assets, and verifying information before posting.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Beginner

Language

English

Fluent

Work Experience

Social Media Manager at Freelance

September 1, 2025 - January 20, 2001

Mange social media, responsible for engagement, dm replies and posting

Social Media Manager

January 1, 2025 - January 1, 2026

Entered and updated data such as posts, captions, hashtags, and schedules. Managed messages, comments, and basic records of customer interactions. Maintained organized content calendars and digital files, checked information for accuracy before posting or updating, and consistently followed instructions and deadlines.

Customer Support Agent

January 1, 2023 - January 1, 2024

Resolved customer issues, concerns, and complaints with empathy and accuracy while maintaining a helpful, positive tone. Followed support procedures and escalation processes when necessary to ensure customer satisfaction.

Pharmacy Assistant

January 1, 2016 - January 1, 2017

Supported daily pharmacy and retail operations to ensure efficient workflow and customer satisfaction. Greeted and assisted customers with product inquiries, maintained clean and organized shelves for stock rotation and timely replenishment, and handled point-of-sale transactions including payment processing and cash drawer balancing. Assisted pharmacists in preparing and labeling medications while maintaining confidentiality and accuracy, and helped coordinate promotional activities to increase product visibility and sales.