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I'm a customer service and sales professional with 4+ years in B2B sales, digital marketing, and client relations. I have driven results such as 90%+ CSAT, 87% FCR, and I handled 1,500+ monthly inquiries while improving conversion rates by 15% and retention by 20%. I excel at building lead lists, conducting international outreach via email, WhatsApp, and social media, and closing deals with new and re-engaged clients. I also bring SEO and AI-driven marketing skills that boosted organic traffic, and I'm proficient with CRM tools and Google Sheets, Slack, and Microsoft Office. I speak Turkish (C2), English (C1), and Polish (A1-A2) and I enjoy helping others learn and grow.…I'm a customer service and sales professional with 4+ years in B2B sales, digital marketing, and client relations. I have driven results such as 90%+ CSAT, 87% FCR, and I handled 1,500+ monthly inquiries while improving conversion rates by 15% and retention by 20%. I excel at building lead lists, conducting international outreach via email, WhatsApp, and social media, and closing deals with new and re-engaged clients. I also bring SEO and AI-driven marketing skills that boosted organic traffic, and I'm proficient with CRM tools and Google Sheets, Slack, and Microsoft Office. I speak Turkish (C2), English (C1), and Polish (A1-A2) and I enjoy helping others learn and grow.

Seda Özçetin

Social Media Manager, Digital Marketer, Content Creator, +1

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I'm a customer service and sales professional with 4+ years in B2B sales, digital marketing, and client relations. I have driven results such as 90%+ CSAT, 87% FCR, and I handled 1,500+ monthly inquiries while improving conversion rates by 15% and retention by 20%. I excel at building lead lists, conducting international outreach via email, WhatsApp, and social media, and closing deals with new and re-engaged clients. I also bring SEO and AI-driven marketing skills that boosted organic traffic, and I'm proficient with CRM tools and Google Sheets, Slack, and Microsoft Office. I speak Turkish (C2), English (C1), and Polish (A1-A2) and I enjoy helping others learn and grow.…I'm a customer service and sales professional with 4+ years in B2B sales, digital marketing, and client relations. I have driven results such as 90%+ CSAT, 87% FCR, and I handled 1,500+ monthly inquiries while improving conversion rates by 15% and retention by 20%. I excel at building lead lists, conducting international outreach via email, WhatsApp, and social media, and closing deals with new and re-engaged clients. I also bring SEO and AI-driven marketing skills that boosted organic traffic, and I'm proficient with CRM tools and Google Sheets, Slack, and Microsoft Office. I speak Turkish (C2), English (C1), and Polish (A1-A2) and I enjoy helping others learn and grow.

Available to hire

I’m a customer service and sales professional with 4+ years in B2B sales, digital marketing, and client relations. I have driven results such as 90%+ CSAT, 87% FCR, and I handled 1,500+ monthly inquiries while improving conversion rates by 15% and retention by 20%. I excel at building lead lists, conducting international outreach via email, WhatsApp, and social media, and closing deals with new and re-engaged clients. I also bring SEO and AI-driven marketing skills that boosted organic traffic, and I’m proficient with CRM tools and Google Sheets, Slack, and Microsoft Office. I speak Turkish (C2), English (C1), and Polish (A1-A2) and I enjoy helping others learn and grow.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Language

Turkish

Fluent

English

Advanced

Polish

Beginner

Work Experience

Sales Manager at Rise Shine Group

August 1, 2025 - Present

Sales Manager – Customer service and sales professional with 4+ years of experience in customer relations, B2B sales, and digital marketing. Achieved 90%+ CSAT, 87% FCR, and handled 1,500+ monthly inquiries while improving conversion rates by 15% and retention by 20%. Led B2B sales development by building lead lists, conducting international outreach via email, WhatsApp, and social media, and closing deals with new and re-engaged clients. Drove SEO and AI-driven marketing strategies to boost organic traffic by 40%. Brings a customer-centric, results-oriented approach to optimize processes and expand pipelines.

Administrative and Financial Support Specialist

January 1, 2024 - January 1, 2025

Administrative and Financial Support Specialist providing office management, data entry, client support, project coordination, and financial administrative tasks to ensure smooth operations and accurate records.

Call Center Operator at Teleperformance

June 1, 2020 - January 1, 2023

Handled inbound and outbound calls, engaged potential customers via cold outreach, addressed objections, and closed deals. Worked with CRM tools, supported invoice processing, and performed administrative tasks to maintain workflow efficiency.

International Operations Specialist at Yang Delivery

January 1, 2023 - September 1, 2023

Managed international operations, liaised with clients, and coordinated logistics to ensure timely and accurate deliveries.