Hello! I'm a digital marketing and customer experience professional with a strong passion for creating engaging content and building lasting relationships with clients. My journey has taken me through various roles in sales, marketing, and customer support, where I've honed my skills in communication and project management. I thrive in dynamic environments and love the challenge of working remotely. In my current role, I focus on promoting nutritional coaching programs while continuing to support brands and small businesses as a freelancer. I believe in continuous learning and am always looking for opportunities to expand my expertise in digital marketing and customer engagement.

INÊS COSTA

Hello! I'm a digital marketing and customer experience professional with a strong passion for creating engaging content and building lasting relationships with clients. My journey has taken me through various roles in sales, marketing, and customer support, where I've honed my skills in communication and project management. I thrive in dynamic environments and love the challenge of working remotely. In my current role, I focus on promoting nutritional coaching programs while continuing to support brands and small businesses as a freelancer. I believe in continuous learning and am always looking for opportunities to expand my expertise in digital marketing and customer engagement.

Available to hire

Hello! I’m a digital marketing and customer experience professional with a strong passion for creating engaging content and building lasting relationships with clients. My journey has taken me through various roles in sales, marketing, and customer support, where I’ve honed my skills in communication and project management. I thrive in dynamic environments and love the challenge of working remotely.

In my current role, I focus on promoting nutritional coaching programs while continuing to support brands and small businesses as a freelancer. I believe in continuous learning and am always looking for opportunities to expand my expertise in digital marketing and customer engagement.

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Skills

Experience Level

Intermediate

Language

Portuguese
Fluent
English
Intermediate
Spanish; Castilian
Intermediate

Work Experience

Sales Department at TIGO | Tiago Guimarães
September 1, 2025 - Present
Contact with potential clients to present and promote nutritional coaching programs with a customer-focused communication and conversion-oriented approach.
Marketing Department at Cardan
January 1, 2025 - September 1, 2025
Managed social media and digital content, implemented marketing campaigns, and supported customer relationships.
Customer Support Agent at DPD
December 1, 2024 - January 1, 2025
Provided phone-based customer support, handled complaints, and resolved issues.
Administrative & Marketing Assistant at KLCLIMA LDA
August 1, 2024 - October 1, 2024
Managed social media and website, created digital content, provided phone support, and organized orders.
Customer Relationship Assistant at E-Redes
March 1, 2021 - August 1, 2024
Provided customer support and back-office operations, handled complaints, and communicated with internal departments.
Customer Support Agent at TWW Services
October 1, 2020 - February 1, 2021
Engaged in outbound telemarketing and customer contact management.
Inbound Customer Support Agent at Vodafone
December 1, 2018 - June 1, 2019
Provided customer service support and assisted in sales and stock management.
Sales Assistant at Calzedonia Group
June 1, 2019 - September 1, 2019

Education

Postgraduate Degree in Digital Marketing at IPAM Marketing Business School
January 1, 2023 - January 1, 2024
Digital Marketing Training at Braga Business Association
January 1, 2022 - January 1, 2022
High School Diploma at Escola Secundária Alberto Sampaio
January 1, 2015 - January 1, 2018
Pós-Graduação em Marketing Digital at IPAM Marketing Business School
December 1, 2023 - October 1, 2024
Formação em Marketing Digital at Associação Empresarial de Braga
October 1, 2022 - February 9, 2026
Ensino Secundário at Escola Secundária Alberto Sampaio
January 1, 2015 - January 1, 2018

Qualifications

Add your qualifications or awards here.