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I'm Jose E. Hernandez, a Conversational Intelligence and Agentic AI leader with deep experience designing, scaling, and operationalizing Analytics & AI systems that transform how enterprises engage customers, empower agents, and drive measurable business outcomes. Over the past decade, I’ve worked at the intersection of Conversational AI, analytics, and enterprise operations, helping organizations move beyond chatbots toward intelligent, goal-oriented AI agents that reason, act, integrate with systems, and continuously improve through data. As CEO and Founder of Vozai, I lead the company’s vision and execution while remaining hands-on—building and managing a nearshore team of senior engineers and AI specialists, designing complex conversational systems, and advising enterprise leaders on how to deploy AI responsibly, effectively, and at scale. With a background as Chief Innovation Officer at Voz Analitico, I developed AI-powered solutions that significantly benefited Fortune 500 companies. Our work at Vozai continues this legacy, ensuring that every business interaction is an opportunity for connection and success, with a reach that spans North America, Latin America, and Europe.…I'm Jose E. Hernandez, a Conversational Intelligence and Agentic AI leader with deep experience designing, scaling, and operationalizing Analytics & AI systems that transform how enterprises engage customers, empower agents, and drive measurable business outcomes. Over the past decade, I’ve worked at the intersection of Conversational AI, analytics, and enterprise operations, helping organizations move beyond chatbots toward intelligent, goal-oriented AI agents that reason, act, integrate with systems, and continuously improve through data. As CEO and Founder of Vozai, I lead the company’s vision and execution while remaining hands-on—building and managing a nearshore team of senior engineers and AI specialists, designing complex conversational systems, and advising enterprise leaders on how to deploy AI responsibly, effectively, and at scale. With a background as Chief Innovation Officer at Voz Analitico, I developed AI-powered solutions that significantly benefited Fortune 500 companies. Our work at Vozai continues this legacy, ensuring that every business interaction is an opportunity for connection and success, with a reach that spans North America, Latin America, and Europe.

Jose E. Hernandez

AI Engineer, Data Scientist, Product Designer, +2

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I'm Jose E. Hernandez, a Conversational Intelligence and Agentic AI leader with deep experience designing, scaling, and operationalizing Analytics & AI systems that transform how enterprises engage customers, empower agents, and drive measurable business outcomes. Over the past decade, I’ve worked at the intersection of Conversational AI, analytics, and enterprise operations, helping organizations move beyond chatbots toward intelligent, goal-oriented AI agents that reason, act, integrate with systems, and continuously improve through data. As CEO and Founder of Vozai, I lead the company’s vision and execution while remaining hands-on—building and managing a nearshore team of senior engineers and AI specialists, designing complex conversational systems, and advising enterprise leaders on how to deploy AI responsibly, effectively, and at scale. With a background as Chief Innovation Officer at Voz Analitico, I developed AI-powered solutions that significantly benefited Fortune 500 companies. Our work at Vozai continues this legacy, ensuring that every business interaction is an opportunity for connection and success, with a reach that spans North America, Latin America, and Europe.…I'm Jose E. Hernandez, a Conversational Intelligence and Agentic AI leader with deep experience designing, scaling, and operationalizing Analytics & AI systems that transform how enterprises engage customers, empower agents, and drive measurable business outcomes. Over the past decade, I’ve worked at the intersection of Conversational AI, analytics, and enterprise operations, helping organizations move beyond chatbots toward intelligent, goal-oriented AI agents that reason, act, integrate with systems, and continuously improve through data. As CEO and Founder of Vozai, I lead the company’s vision and execution while remaining hands-on—building and managing a nearshore team of senior engineers and AI specialists, designing complex conversational systems, and advising enterprise leaders on how to deploy AI responsibly, effectively, and at scale. With a background as Chief Innovation Officer at Voz Analitico, I developed AI-powered solutions that significantly benefited Fortune 500 companies. Our work at Vozai continues this legacy, ensuring that every business interaction is an opportunity for connection and success, with a reach that spans North America, Latin America, and Europe.

Available to hire

I’m Jose E. Hernandez, a Conversational Intelligence and Agentic AI leader with deep experience designing, scaling, and operationalizing Analytics & AI systems that transform how enterprises engage customers, empower agents, and drive measurable business outcomes. Over the past decade, I’ve worked at the intersection of Conversational AI, analytics, and enterprise operations, helping organizations move beyond chatbots toward intelligent, goal-oriented AI agents that reason, act, integrate with systems, and continuously improve through data.

As CEO and Founder of Vozai, I lead the company’s vision and execution while remaining hands-on—building and managing a nearshore team of senior engineers and AI specialists, designing complex conversational systems, and advising enterprise leaders on how to deploy AI responsibly, effectively, and at scale. With a background as Chief Innovation Officer at Voz Analitico, I developed AI-powered solutions that significantly benefited Fortune 500 companies. Our work at Vozai continues this legacy, ensuring that every business interaction is an opportunity for connection and success, with a reach that spans North America, Latin America, and Europe.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Beginner

Work Experience

CEO & Founder at Vozai

January 1, 2023 - January 1, 2025

Led the company’s vision and execution while building and managing a nearshore team of 17 senior engineers and AI specialists; designed complex conversational systems; advised enterprise leaders on responsible, effective AI at scale; led partnerships and delivery across platforms, APIs, and channels (Messaging, Voice, and Digital).

Conversational Intelligence Lead at LivePerson

January 1, 2022 - January 1, 2023

Served as the in-house Conversational Intelligence authority following the acquisition of VoiceBase; advised product, sales, and customer teams on analytics-driven use cases, value realization, and solution design; led go-to-market for LATAM & Spain and supported executive engagements translating conversational data into insights.

Director - Analytics Strategy at VoiceBase (acquired by LivePerson)

January 1, 2019 - January 1, 2022

Pivoted product and market strategy from voice-to-text transcription to a Speech Analytics SaaS platform; designed and positioned voice analytics for enterprise CX, agent performance, compliance, and revenue use cases; influenced product roadmap and messaging; co-presented at major analytics events to demonstrate value.

Chief of Innovation at Voz Analítico

January 1, 2019 - January 1, 2022

Founded the company to redefine Speech Analytics as Conversational Intelligence; championed visual analytics for voice conversations; partnered with VoiceBase and other startups to deliver AI-enabled analytics that integrated with BI platforms; drove cross-functional collaboration to deliver enterprise-ready solutions.

Senior Business Intelligence Analyst at CallMiner

January 1, 2013 - January 1, 2018

Collaborated with Fortune 500 clients to harness Voice of the Customer data, improving CX, agent performance, compliance, and operational efficiency; translated unstructured voice data into actionable business insights and contributed to new use cases for Speech Analytics.

Senior Associate at Revel Consulting

January 1, 2011 - January 1, 2013

Delivered analytics, market research, and strategic insights for leading global brands; translated data into executive-level recommendations and supported growth strategy and operational initiatives.

Senior Business & Operations Analyst at JPMorgan Chase & Co.

January 1, 2006 - January 1, 2011

Early-career role focusing on contact center analytics, workforce management, and operations; gained hands-on experience with VoIP, telephony, and end-to-end contact center infrastructure to improve performance, staffing, and reporting.