Available to hire
I am a Junior Digital Marketing professional passionate about connecting brands with their audiences. My experience in customer service has equipped me with the ability to understand client needs and deliver tailored marketing solutions. I’m constantly exploring new trends and tools to enhance marketing strategies, particularly in SEO and content marketing. I thrive in dynamic environments where I can learn and adapt quickly, whether working remotely or onsite.
Skills
Experience Level
Intermediate
Intermediate
Work Experience
Ejecutiva de Servicio al Cliente at Unicity Internacional
January 1, 2025 - November 1, 2025Managed customer service through various digital channels and ensured quality metrics adherence. Focused on holistic customer requirement management.
Ejecutiva de Servicio al Cliente | Soporte Tier 2 at Teleperformance Colombia
June 1, 2021 - May 1, 2023Handled escalated cases and resolved complex customer issues while contributing to continuous improvement processes.
QA Junior at Caribbean Pearl F&P Investment
March 1, 2019 - April 1, 2021Executed manual software tests, validated functionality, documented findings, and coordinated with development teams.
Facilitadora / Asistente Administrativa at CECAL – San Buenaventura
March 1, 2014 - November 1, 2017Provided training in basic administrative processes and academic support to participants.
Education
Various courses in Digital Marketing at Santander Open Academy
January 11, 2030 - January 22, 2026QA Analyst – Fundamentos de Pruebas de Software at Platzi
January 11, 2030 - January 22, 2026Administración de Recursos Humanos at SENA
January 11, 2030 - January 22, 2026Qualifications
Industry Experience
Education, Professional Services, Software & Internet
Skills
Experience Level
Intermediate
Intermediate
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