Available to hire
Hi, I’m Ammar Zukan, an iGaming payments operations professional who has led teams, streamlined payment workflows, and resolved complex deposit and withdrawal processes. I specialize in AML/KYC compliance, chargeback handling, and driving operational efficiency across the full payment lifecycle.
I thrive in fast-paced environments where strategic thinking and hands-on leadership deliver measurable results. My IT background supports data-driven decision making, SOP development, and training teams to deliver reliable, scalable payment operations.
Skills
Experience Level
Expert
Language
English
Advanced
Work Experience
Payment Operators Supervisor / Team Lead at Lumier Dynamics
October 1, 2024 - February 1, 2026Supervised payment operations and managed a team responsible for player transactions. Handled escalations, reconciliations, and operational reporting. Improved operational processes and reduced issues. Developed, documented, and implemented payment procedures to standardize workflows and improve operational efficiency.
Education
High School Diploma - Information Technology at Sarajevo
January 1, 2019 - January 1, 2023Qualifications
Yellow Brick - Leadership Skills Certification
January 11, 2030 - January 22, 2026IT Academy - Information Technology Program Certificate
January 11, 2030 - January 22, 2026Industry Experience
Gaming, Software & Internet, Financial Services, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
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