Available to hire
Hi, I’m Regina Gagliardino. I’m an HR and SAP SuccessFactors professional with experience across healthcare, customer service, and administration in international settings. I thrive on helping people and teams succeed by delivering reliable HR processes, smooth onboarding, and thoughtful client support.
Based in Tauranga, New Zealand, I enjoy applying people-first approaches to HR systems, recruitment, and administrative operations, while staying adaptable in fast-paced environments. I’m eager to contribute to organizations that value empathy, clear communication, and continuous improvement.
Language
Italian
Advanced
Work Experience
Medical Receptionist at Epic Health Medical Centre
May 1, 2024 - December 1, 2025Provided frontline reception support in a busy medical centre. Greeted patients, managed bookings, phone enquiries, and appointments. Maintained confidentiality and accurate patient records. Supported clinical staff with daily administrative tasks.
Customer Service Representative at autobiz España
July 1, 2023 - September 1, 2024Delivered high-quality customer support via phone and digital channels. Assisted clients with enquiries, problem-solving, and service follow-ups. Maintained accurate records and ensured timely resolution of requests. Worked collaboratively with internal teams to improve customer experience.
Purchasing & Administrative Coordinator (Freelance) at Profesional independiente
June 1, 2021 - December 1, 2023Managed purchasing processes and supplier negotiations. Coordinated administrative tasks, documentation, and order tracking. Supported daily business operations with strong organisation and attention to detail. Provided client support and maintained professional relationships with providers.
Senior Functional Consultant – SAP SuccessFactors at Alight Solutions
October 1, 2021 - January 1, 2022Provided functional consulting for SAP SuccessFactors implementations. Supported clients with system configuration, troubleshooting, and user support. Delivered customer-focused solutions aligned with business needs.
SAP SuccessFactors Consultant at Seidor
August 1, 2019 - January 1, 2021Delivered consulting across multiple SAP SuccessFactors modules, including Performance & Goals, LMS, Employee Profile, Job Profile Builder (JPB), and Role-Based Permissions (RBP). Analyzed user needs and configured system solutions; created reports, user manuals, and administrator documentation. Trained end users and supported adoption. Participated in LMS, Succession & Development, and SAP Jam projects.
Human Resources Manager at Railcom SRL
May 1, 2018 - August 1, 2019Led end-to-end recruitment and selection processes across multiple locations. Managed employee administration, records, contracts, and internal enquiries. Supported payroll processes and coordinated onboarding and training. Administered employee benefits and performance evaluation processes. Implemented internal social responsibility initiatives.
Senior HR Analyst at GADOR SA
December 1, 2012 - June 1, 2016Supported HR operations including employee records, contracts, and attendance control. Assisted with payroll inputs, leave management, and SAP systems. Coordinated training logistics and performance review processes. Participated in recruitment and candidate interviews.
HR Administration Intern at Techint SACI
April 1, 2012 - October 1, 2012Assisted with employee file management and HR documentation. Responded to internal staff enquiries and tracked requests. Supported administrative systems related to leave and certificates.
HR Intern at Cleanmanagers
April 1, 2011 - April 1, 2012Screened CVs and coordinated interviews. Managed employee records, onboarding documentation, and HR databases. Assisted with internal communications and administrative tasks.
Education
Bachelor’s degree in Human Resources at UADE University
January 1, 2009 - December 31, 2018Bachelor’s degree oriented to Business Administration at Instituto Ceferino Namuncura
January 1, 2003 - December 31, 2008Course IT Recruitment at EducacionIT
January 1, 2019 - December 31, 2019Course on APM at Instituto Finedu (Finalidades Educativas)
January 1, 2016 - December 31, 2019Qualifications
Corporate coaching
December 1, 2023 - July 31, 2024APM Course
January 1, 2016 - December 31, 2019IT Recruitment
January 1, 2019 - December 31, 2019Industry Experience
Healthcare, Life Sciences, Education, Professional Services, Other
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