I’m an Operations & Business Support Specialist with 9+ years of experience in IT/BPO environments, focusing on process optimization, data validation, compliance-driven operations, and SLA management. I excel at resolving operational discrepancies, improving reporting accuracy, and supporting audit-ready workflows. I am seeking opportunities with increased responsibility, aiming for growth in career level, compensation, and skill exposure while delivering measurable impact and building long-term value.
I bring strong cross-functional coordination, root cause analysis, and stakeholder management to drive efficient, compliant operations in Utility and Financial domains. I’m open to senior individual contributor or leadership roles that leverage my analytical mindset and process improvement focus, with a clear path to impact and value creation.
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