I'm an Operations & Business Support Specialist with 9+ years of experience in IT/BPO environments, focusing on process optimization, data validation, compliance-driven operations, and SLA management. I excel at resolving operational discrepancies, improving reporting accuracy, and supporting audit-ready workflows. I am seeking opportunities with increased responsibility, aiming for growth in career level, compensation, and skill exposure while delivering measurable impact and building long-term value. I bring strong cross-functional coordination, root cause analysis, and stakeholder management to drive efficient, compliant operations in Utility and Financial domains. I’m open to senior individual contributor or leadership roles that leverage my analytical mindset and process improvement focus, with a clear path to impact and value creation.

Bikramjit Ghosh

I'm an Operations & Business Support Specialist with 9+ years of experience in IT/BPO environments, focusing on process optimization, data validation, compliance-driven operations, and SLA management. I excel at resolving operational discrepancies, improving reporting accuracy, and supporting audit-ready workflows. I am seeking opportunities with increased responsibility, aiming for growth in career level, compensation, and skill exposure while delivering measurable impact and building long-term value. I bring strong cross-functional coordination, root cause analysis, and stakeholder management to drive efficient, compliant operations in Utility and Financial domains. I’m open to senior individual contributor or leadership roles that leverage my analytical mindset and process improvement focus, with a clear path to impact and value creation.

Available to hire

I’m an Operations & Business Support Specialist with 9+ years of experience in IT/BPO environments, focusing on process optimization, data validation, compliance-driven operations, and SLA management. I excel at resolving operational discrepancies, improving reporting accuracy, and supporting audit-ready workflows. I am seeking opportunities with increased responsibility, aiming for growth in career level, compensation, and skill exposure while delivering measurable impact and building long-term value.

I bring strong cross-functional coordination, root cause analysis, and stakeholder management to drive efficient, compliant operations in Utility and Financial domains. I’m open to senior individual contributor or leadership roles that leverage my analytical mindset and process improvement focus, with a clear path to impact and value creation.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Hindi
Fluent
Bengali
Fluent

Work Experience

Information Process Enabler at Tata Consultancy Services (TCS)
September 1, 2020 - December 1, 2025
Supported backend operations for an international utility client in a highly regulated environment. Analyzed operational requests, billing issues, and data discrepancies to identify root causes and support resolution. Performed data validation and supported reporting inputs to ensure accuracy and audit readiness. Coordinated with operations, compliance, and support teams for issue tracking, follow-ups, and escalations. Assessed impact of operational changes and policy updates on processes and data. Managed multiple priorities under strict SLAs while maintaining compliance and service quality. Maintained structured documentation to support continuity and regulatory requirements.
Practitioner at Concentrix India Private Limited
June 1, 2016 - March 1, 2020
Supported backend operations for financial and account-related processes in a high-volume environment. Maintained transaction records, control logs, and operational documentation with high accuracy. Assisted in reporting, reconciliations, and issue follow-ups using Excel and internal systems. Ensured adherence to data confidentiality, compliance guidelines, and defined operational processes. Supported team leads with exception tracking and operational status updates.
Voice Associate at Wipro (Kolkata)
December 1, 2015 - May 1, 2016
Provided customer support for a European telecom service provider. Coordinated service requests, fault tracking, and resolution updates in line with defined SLAs. Handled escalations through structured communication and accurate documentation.
Process Associate at Tata Consultancy Services (TCS)
September 1, 2020 - December 1, 2025
Managed backend operations for an international utility client. Investigated billing discrepancies and resolved data inconsistencies. Performed data validation to ensure reporting accuracy. Conducted root cause analysis for recurring issues. Maintained SLA-driven workflows and documentation. Coordinated with cross-functional teams to resolve issues and ensure audit-ready processes.
Practitioner at Concentrix India Pvt Ltd
June 1, 2016 - March 1, 2020
Handled backend financial operations and account processes. Maintained transaction records and ensured documentation accuracy. Supported issue resolution through validation and checks.
Advisor at Wipro
December 1, 2015 - May 1, 2016
Managed customer requests and escalation handling. Delivered service aligned with SLA standards.

Education

Bachelor of Arts (B.A.) at Mewar University
January 11, 2030 - January 1, 2022
Senior Secondary (12th) at NIOS
January 11, 2030 - January 1, 2012
Secondary (10th, CBSE) at KCMS
January 11, 2030 - January 1, 2005
B.A. at Mewar University
January 11, 2030 - January 1, 2022

Qualifications

Business Analysis Techniques for Business Transformation
January 11, 2030 - January 22, 2026
Learning Excel 2019
January 11, 2030 - January 22, 2026
Salesforce Admin & Essentials
January 11, 2030 - January 22, 2026
Get Ready for Generative AI
January 11, 2030 - January 22, 2026
Introduction to Prompt Engineering for Generative AI
January 11, 2030 - January 22, 2026
Senior Secondary (NIOS)
January 11, 2030 - January 1, 2012
Secondary (CBSE)
January 11, 2030 - January 1, 2005

Industry Experience

Energy & Utilities, Professional Services, Software & Internet, Financial Services