Available to hire
Hi, I’m Hina Iftikhar, a detail-oriented transcription and administrative support professional based in Edmonton. I excel at turning audio and spoken content into clear, well-structured documents, with a strong focus on accuracy, confidentiality, and timely delivery.
I bring experience across healthcare, retail, and service industries, proficient in listening, accent recognition, and remote work. I thrive in fast-paced environments and pride myself on reliability, discretion, and clear written communication.
Experience Level
Expert
Intermediate
Language
English
Fluent
Urdu
Advanced
Hindi
Intermediate
Panjabi, Punjabi
Intermediate
Work Experience
Freelance Transcription & Administrative Support at Remote (Freelance)
January 1, 2020 - PresentTranscribe audio and video recordings into accurate written scripts, summaries, and notes. Edit and proofread transcripts for grammar, clarity, formatting, and consistency. Create captions, on-screen text, and written communication for digital content. Convert verbal instructions and meetings into organized documentation. Manage confidential client information with discretion and accuracy. Meet deadlines while working independently in remote environments.
Clinic Coordinator at Revery Medical Aesthetics
January 1, 2020 - January 1, 2025Document patient interactions and clinical instructions into EMR systems with high accuracy. Proofread intake forms and records for completeness, clarity, and compliance. Maintain strict confidentiality in accordance with medical privacy standards. Manage scheduling, follow-ups, patient communication, and documentation workflows. Support clinicians through accurate written records and correspondence.
Department Manager at Hudson’s Bay
January 1, 2013 - January 1, 2020Prepare written reports, schedules, and operational documentation. Ensure accuracy and consistency of written communication across teams. Train staff on documentation standards, tone, and procedures. Handle escalated customer communication requiring careful listening and documentation.
Aesthetician & Receptionist at Habibi Spa
January 1, 2009 - January 1, 2013Manage front-desk operations, appointment scheduling, and intake documentation. Handle phone and email communication while recording accurate client information. Process POS transactions and maintain organized client records.
Customer Service Representative at Sutherland Global Services
January 1, 2007 - January 1, 2009Interpret diverse speech patterns, accents, and tone during customer interactions. Document call summaries, service requests, and case notes accurately. Handle confidential customer data in compliance with company policies.
Education
Qualifications
Industry Experience
Healthcare, Retail, Professional Services, Media & Entertainment, Other, Education
Experience Level
Expert
Intermediate
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