Hi, I’m Fiona Coutinho, a results-driven marketing and digital marketing professional with 4+ years of experience across social media marketing, digital campaigns, community management, brand communication, and customer engagement in startup and multinational environments. I excel at managing end-to-end marketing operations, executing campaigns across multiple digital platforms, analyzing performance metrics, and collaborating with cross-functional teams to drive brand visibility and customer growth. I also have a strong background in content, CRM support, influencer coordination, and analytics. I’m actively seeking Marketing, Digital Marketing, or Social Media roles in Dubai.

Fiona Coutinho

Hi, I’m Fiona Coutinho, a results-driven marketing and digital marketing professional with 4+ years of experience across social media marketing, digital campaigns, community management, brand communication, and customer engagement in startup and multinational environments. I excel at managing end-to-end marketing operations, executing campaigns across multiple digital platforms, analyzing performance metrics, and collaborating with cross-functional teams to drive brand visibility and customer growth. I also have a strong background in content, CRM support, influencer coordination, and analytics. I’m actively seeking Marketing, Digital Marketing, or Social Media roles in Dubai.

Available to hire

Hi, I’m Fiona Coutinho, a results-driven marketing and digital marketing professional with 4+ years of experience across social media marketing, digital campaigns, community management, brand communication, and customer engagement in startup and multinational environments.

I excel at managing end-to-end marketing operations, executing campaigns across multiple digital platforms, analyzing performance metrics, and collaborating with cross-functional teams to drive brand visibility and customer growth. I also have a strong background in content, CRM support, influencer coordination, and analytics. I’m actively seeking Marketing, Digital Marketing, or Social Media roles in Dubai.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Hindi
Fluent

Work Experience

Sales Associate at Bershka (Inditex Group)
November 1, 2022 - November 30, 2025
Delivered brand-aligned customer experiences for a global fashion brand, reinforcing brand values through in-store communication and customer interaction. Supported promotional launches, seasonal campaigns, and visual merchandising strategies aligned with brand guidelines. Collected and shared customer insights and feedback with store leadership to support sales strategy and merchandising decisions. Worked closely with team members to maintain brand consistency across all customer touchpoints. Recognized twice as Employee of the Month for strong communication, reliability, and customer engagement.
Digital Marketing Assistant at Prasuma & Meatigo (Parent Company: Prasuma Meats Pvt. Ltd.)
June 1, 2021 - August 31, 2022
Managed day-to-day social media marketing operations across Instagram, Facebook, and Twitter; led community management, responding to customer queries and feedback; assisted in planning and executing digital campaigns, product launches, and promotional activities; coordinated influencer marketing campaigns; created and executed SMS and app notification campaigns; supported CRM operations and data management to improve campaign targeting and communication effectiveness.
Marketing Intern at GLOBERACERS
August 1, 2020 - October 31, 2020
Supported content planning, scheduling, and publishing across digital platforms; assisted with community engagement and audience interaction; coordinated and promoted webinars and live online events with 200+ participants; edited and optimized digital content to align with brand messaging and engagement goals; collaborated with internal teams to ensure smooth execution of online marketing activities.

Education

MA in Management at University of Westminster - Business School
September 1, 2022 - September 30, 2023
Bachelor's in Mass Media Journalism at Sophia College, Mumbai
July 1, 2018 - May 31, 2021

Qualifications

Google Analytics
January 11, 2030 - January 22, 2026
Foundations of Digital Marketing & E-Commerce – Coursera (Ongoing)
January 11, 2030 - January 22, 2026
Adobe Creative Suite (Photoshop, InDesign)
January 11, 2030 - January 22, 2026

Industry Experience

Retail, Software & Internet, Media & Entertainment, Professional Services, Other