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Customer Service Representative at Multibrand Retail (Timberland, The North Face, Vans, Napapijri, Icebreaker, Eastpak) – Concentrix VFP project

Provided high-quality customer support for premium lifestyle and outdoor brands via phone, live chat, and email. Resolved customer inquiries related to orders, deliveries, returns, refunds, and product information while maintaining brand standards and customer satisfaction. Coordinated with courier services to investigate delivery issues, delays, and address verification. Processed payments, refunds, and charge-related inquiries using Adyen. Managed orders, customer data, and case resolution through Salesforce and Sterling OMS. Ensured accurate documentation of customer interactions and compliance with SLAs. Maintained a customer-focused approach while handling sensitive cases and escalations.

Data Mining / Quality Control Specialist at Broadband Media, HTech

Performed quality control checks on advertising content for US television networks. Reviewed commercials for audio quality, synchronization, completeness, and overall technical compliance with broadcast standards. Identified and documented errors related to sound, timing, missing elements, and visual quality. Ensured all advertising materials met client and network specifications prior to broadcast. Maintained accuracy and attention to detail while handling large volumes of media content.

Assistant Manager at Crush Fit Food & Juice Bar, London

Delivered professional, customer-focused service in a fast-paced healthful food and beverage environment. Applied effective cross-selling and up-selling techniques to maximize sales and support revenue targets. Proactively identified customer needs and resolved issues to maintain high satisfaction levels. Created weekly staff schedules to ensure optimal staffing and smooth daily operations.