Richard Chisem

Leading & managing a team of 16 Engagement Leads & Senior Engagement Leads delivering on contract KPI’s to clients across the UK. Responsible for delivering engagement in localities to a value of £11M. Led recruitment, created regional team structures, developed processes to minimise administration, and represented the organisation at events and conferences. Delivered engagement activities & marketing campaigns for contracts nationwide; managed national campaigns and data-driven engagement strategy; and partnered with senior management to implement regional strategy.

Lead and manage a team of 16 Engagement Leads delivering on contract KPIs across the UK, responsible for regional engagement in localities valued at £11M. Build a cohesive, compassionate team and lead engagement activities and nationwide marketing campaigns. Oversee recruitment, induction, training, and ongoing coaching; create and launch new regional team structures; develop better processes to minimise administration. Represent the organisation with key external stakeholders at events and conferences, including live BBC Radio appearances. Drive national campaigns, regional engagement strategy, contract actions, and data-driven insights to inform next steps.

Promoted and integrated digital services and marketing campaigns across Sheffield, Derbyshire, Hull, Rotherham, Doncaster and Scotland. Presented at commissioner meetings, delivered presentations to professionals and students, and launched campaigns within institutions. Analyzed data to dictate promotion and engagement strategies; created and delivered presentations at quarterly meetings; supported and coached new starters; delivered staff training.