Lead and manage a team of 16 Engagement Leads delivering on contract KPIs across the UK, responsible for regional engagement in localities valued at £11M. Build a cohesive, compassionate team and lead engagement activities and nationwide marketing campaigns. Oversee recruitment, induction, training, and ongoing coaching; create and launch new regional team structures; develop better processes to minimise administration. Represent the organisation with key external stakeholders at events and conferences, including live BBC Radio appearances. Drive national campaigns, regional engagement strategy, contract actions, and data-driven insights to inform next steps.

Engagement Lead at Kooth PLC

April 1, 2019 - June 1, 2022

Promoted and integrated digital services and marketing campaigns across Sheffield, Derbyshire, Hull, Rotherham, Doncaster and Scotland. Presented at commissioner meetings, delivered presentations to professionals and students, and launched campaigns within institutions. Analyzed data to dictate promotion and engagement strategies; created and delivered presentations at quarterly meetings; supported and coached new starters; delivered staff training.

Year Manager at Tapton School - Sheffield

September 1, 2015 - March 1, 2019

Led behaviour and safeguarding within a year group; managed 20 staff; produced weekly reports for senior leadership. Initiated community projects to raise school profile and foster cohesion; maintained detailed logs and records; built positive relationships with parents, carers, and the public; chaired Looked After Children meetings with NHS and Local Authority involvement.

Youth Offending Officer at Sheffield City Council

October 1, 2008 - September 1, 2015

Managed a caseload of approximately 25 young people and adults, offering holistic support and accountability. Built effective relationships to achieve personal targets and organisational objectives; partnered with multiple agencies; mentored service users.

Communities Officer at Sheffield City Council

September 1, 2006 - October 1, 2008

Arranged and managed community volunteer projects; partnered with local schools to lead projects, empower youth, and coordinate service provision with volunteers and local authority staff; produced project reports and data visuals for senior management.

Regional Engagement Manager / Engagement Team Lead at Kooth PLC

June 1, 2022 - Present

Leading & managing a team of 16 Engagement Leads & Senior Engagement Leads delivering on contract KPI’s to clients across the UK. Responsible for delivering engagement in localities to a value of £11M. Led recruitment, created regional team structures, developed processes to minimise administration, and represented the organisation at events and conferences. Delivered engagement activities & marketing campaigns for contracts nationwide; managed national campaigns and data-driven engagement strategy; and partnered with senior management to implement regional strategy.