Available to hire
I’m Lucie Spolwind—a detail-oriented Operations Analyst with a strong background in data management, reporting, and cross-functional collaboration. I thrive in fast-paced environments and am adept at turning complex datasets into clear, actionable insights for stakeholders.
I am bilingual in German and English and have supported international clients in both B2B and B2C settings. Known for adaptability, proactive problem-solving, and a collaborative mindset, I am seeking to leverage my analytical skills and project support experience in an Operations Analyst or Project Control Specialist role.
Experience Level
Language
German
Fluent
English
Fluent
Work Experience
Operations Analyst at MD7
March 1, 2023 - PresentManage and maintain complex datasets across internal and external databases; ensure data accuracy and integrity in weekly Excel reports submitted directly to clients; identify and resolve discrepancies in data reporting; initiate process improvements; develop internal guidelines and reporting templates to streamline workflows; liaise with municipalities to acquire cadastral and title deed data; collaborate closely with Sales and Contract Papering teams to meet project goals.
Customer Happiness Agent at Solidmind Group GmbH
September 1, 2020 - July 1, 2022Delivered B2C support for CBD product customers via email, phone, and live chat; processed and tracked customer orders; provided product consultations; handled system data deletions upon request; translated macros and emails from German to English for internal use.
Account Manager / Client Success Consultant at Virtuagym
November 1, 2019 - August 1, 2020Provided B2B onboarding and technical support to personal trainers and businesses; ensured client satisfaction and long-term retention by addressing user needs; supported business upscaling through proactive account management; escalated technical issues to development teams for resolution; translated product documentation and macros (EN<>DE).
KYC Investigation Specialist at Amazon
February 1, 2017 - August 1, 2019Verified client documents and conducted extensive entity screenings; investigated fraud trends and supported legal entity transfers; provided email support for marketplace sellers; contributed to deep-dive projects and trained new hire classes as a mentor; translated internal documents and tools between English and German.
Work & Travel at New Zealand
November 1, 2014 - July 1, 2015Education
at Institute for Foreign Language and Business Studies
January 1, 2011 - January 1, 2013Qualifications
Industry Experience
Software & Internet, Professional Services, Retail, Real Estate & Construction, Education
Experience Level
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