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I am a detail-oriented and analytical professional with extensive experience in Trust & Safety, content moderation, and quality auditing across digital platforms. I excel at data investigation, policy enforcement, and issue resolution in sensitive and high-pressure environments. I am adept at cross-functional collaboration and problem solving, working with sensitive or controversial content. I am passionate about promoting user safety and maintaining trust in online ecosystems, and I bring strong language skills and cultural awareness to support diverse global user bases.…I am a detail-oriented and analytical professional with extensive experience in Trust & Safety, content moderation, and quality auditing across digital platforms. I excel at data investigation, policy enforcement, and issue resolution in sensitive and high-pressure environments. I am adept at cross-functional collaboration and problem solving, working with sensitive or controversial content. I am passionate about promoting user safety and maintaining trust in online ecosystems, and I bring strong language skills and cultural awareness to support diverse global user bases.

Mina Giulshaniar

QA Engineer, Content Producer, Content Designer, +2

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I am a detail-oriented and analytical professional with extensive experience in Trust & Safety, content moderation, and quality auditing across digital platforms. I excel at data investigation, policy enforcement, and issue resolution in sensitive and high-pressure environments. I am adept at cross-functional collaboration and problem solving, working with sensitive or controversial content. I am passionate about promoting user safety and maintaining trust in online ecosystems, and I bring strong language skills and cultural awareness to support diverse global user bases.…I am a detail-oriented and analytical professional with extensive experience in Trust & Safety, content moderation, and quality auditing across digital platforms. I excel at data investigation, policy enforcement, and issue resolution in sensitive and high-pressure environments. I am adept at cross-functional collaboration and problem solving, working with sensitive or controversial content. I am passionate about promoting user safety and maintaining trust in online ecosystems, and I bring strong language skills and cultural awareness to support diverse global user bases.

Available to hire

I am a detail-oriented and analytical professional with extensive experience in Trust & Safety, content moderation, and quality auditing across digital platforms. I excel at data investigation, policy enforcement, and issue resolution in sensitive and high-pressure environments.
I am adept at cross-functional collaboration and problem solving, working with sensitive or controversial content. I am passionate about promoting user safety and maintaining trust in online ecosystems, and I bring strong language skills and cultural awareness to support diverse global user bases.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Persian

Fluent

Russian

Fluent

German

Intermediate

Work Experience

Quality Auditor – AI/Assistant Platforms at Accenture (Google Assistant Project)

June 1, 2024 - June 1, 2025

Audited quality standards across engineering and product teams to ensure compliance with platform guidelines and search integrity; triaged and resolved 200+ high-priority bugs; collaborated with engineering and policy teams to monitor trends and root causes in bug reports; contributed to end-user testing, data analysis, and escalations related to Search and Generative AI systems; provided feedback loops to continuously improve product safety, user trust, and policy implementation.

Trust & Safety Content Analyst at Accenture (Google Project)

July 1, 2023 - June 1, 2024

Reviewed and analysed over 200 pieces of content daily (text, images, videos) for compliance with Google’s Trust & Safety policies; handled sensitive and potentially disturbing content with discretion and professionalism; investigated complex abuse scenarios, escalating critical cases to global Trust & Safety teams; adapted quickly to evolving content policy guidelines and contributed to improving policy clarity; participated in cross-functional quality discussions, advocating for user safety and product integrity.

Community Operation Analyst at Covalen (Facebook Project)

November 1, 2015 - Present

Delivered multilingual support for online community users; investigated and resolved user reports and content issues; leveraged data insights to identify trends and improve workflows; collaborated with cross-functional teams to escalate complex cases and implement scalable process improvements; maintained exceptional accuracy and KPI performance in a high-pressure environment; applied cultural awareness and language proficiency to support diverse global user bases.

Freelance Translator/Interpreter at Word Perfect Translations Ltd

January 1, 2015 - January 1, 2022

Translated sensitive legal, medical, and official documents with a high degree of accuracy and confidentiality; managed multiple projects simultaneously under tight deadlines while maintaining high quality; demonstrated cultural sensitivity, language fluency (English, Persian, Russian, German), and effective client communication.