Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements. I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.…I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements. I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.

Vanessa Koser

Project Manager, Production Manager, Content Producer, +1





I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements. I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.…I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements. I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.

Available to hire

I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements.

I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.

Skills

Leadership

Data Visualization

Experience Level

Leadership

Expert

Data Visualization

Expert

Language

German

Fluent

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Operations Executive at FBMDS

January 1, 2024 - February 1, 2025

Managed the integration of new products for clients, coordinating end-to-end processes and ensuring timely and seamless project execution. Collaborated with clients and development teams throughout the E2E process to ensure product functionality, quality, and successful implementation. Led process optimization initiatives with cross-functional teams, streamlining workflows and maximizing operational efficiency. Coached internal and client teams, building strong relationships and promoting effective knowledge sharing.

Operations Executive at MERKUR Sportwetten

January 1, 2023 - October 1, 2023

Managed new product releases, optimized website placement, and analyzed KPIs. Acted as primary point of contact for B2B suppliers, maintaining relationships and ensuring contractual obligations. Collaborated with internal teams to investigate and resolve technical issues, support regulatory and compliance tasks, and execute campaigns and promotions. Maintained the product roadmap, release calendar, and tracking database, overseeing timelines and operational efficiency. Operated supplier back-office platforms.

Customer Support Team Lead at MERKUR Sportwetten

February 1, 2021 - January 1, 2023

Led and motivated customer service teams, improving performance through coaching, feedback, and performance reviews. Created and managed personalized Zendesk reports for managers, extracting KPI and performance data for teams and departments. Recruited, onboarded, and trained new agents, fostering a high-performing and engaging team environment. Developed training materials and maintained Confluence documentation to support team onboarding and continuous learning. Managed complex customer cases and workflow distribution, ensuring efficiency and quality standards.

Customer Care Representative at Zenith Quality Services LTD, Malta

November 1, 2020 - February 1, 2021

Managed incoming calls and emails in German, Spanish, and English. Resolved customer inquiries, complaints, and processed orders efficiently. Scheduled and coordinated appointments for multiple companies.

Light Technician & Project Manager at The AV Warehouse

July 1, 2019 - November 1, 2020

Planned and managed audiovisual projects from client meetings to final execution. Led event setups for conferences, concerts, and exhibitions, coordinating staff for seamless delivery and high-quality results. Supervised and trained trainees, promoting technical excellence, efficiency, and safety. Operated, tested, and maintained multimedia display and lighting equipment. Provided professional event photography services.

Electrician and Sales Administrative Assistant at Kosertec

January 1, 2013 - January 1, 2017

Advised clients on tailored electrical solutions. Ensured timely project completion and high customer satisfaction. Managed administrative tasks, including invoices, scheduling, and customer records. Installed, maintained, and repaired electrical systems (wiring, lighting, heating).