I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements. I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.

Vanessa Koser

I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements. I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.

Available to hire

I am Vanessa Koser, an experienced Operations Executive with a track record in project management, cross-functional leadership, and process optimization. I excel at coordinating end-to-end product launches, building strong relationships with clients and internal teams, and driving KPI-driven improvements.

I am fluent in German, Spanish, and English, with experience across Malta and Spain leading teams in customer support, supplier management, and product releases. I thrive in dynamic environments, adapt quickly, and enjoy solving problems and sharing knowledge.

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Language

German
Fluent
Spanish; Castilian
Fluent
English
Fluent

Work Experience

Operations Executive at FBMDS
January 1, 2024 - February 1, 2025
Managed the integration of new products for clients, coordinating end-to-end processes and ensuring timely and seamless project execution. Collaborated with clients and development teams throughout the E2E process to ensure product functionality, quality, and successful implementation. Led process optimization initiatives with cross-functional teams, streamlining workflows and maximizing operational efficiency. Coached internal and client teams, building strong relationships and promoting effective knowledge sharing.
Operations Executive at MERKUR Sportwetten
January 1, 2023 - October 1, 2023
Managed new product releases, optimized website placement, and analyzed KPIs. Acted as primary point of contact for B2B suppliers, maintaining relationships and ensuring contractual obligations. Collaborated with internal teams to investigate and resolve technical issues, support regulatory and compliance tasks, and execute campaigns and promotions. Maintained the product roadmap, release calendar, and tracking database, overseeing timelines and operational efficiency. Operated supplier back-office platforms.
Customer Support Team Lead at MERKUR Sportwetten
February 1, 2021 - January 1, 2023
Led and motivated customer service teams, improving performance through coaching, feedback, and performance reviews. Created and managed personalized Zendesk reports for managers, extracting KPI and performance data for teams and departments. Recruited, onboarded, and trained new agents, fostering a high-performing and engaging team environment. Developed training materials and maintained Confluence documentation to support team onboarding and continuous learning. Managed complex customer cases and workflow distribution, ensuring efficiency and quality standards.
Customer Care Representative at Zenith Quality Services LTD, Malta
November 1, 2020 - February 1, 2021
Managed incoming calls and emails in German, Spanish, and English. Resolved customer inquiries, complaints, and processed orders efficiently. Scheduled and coordinated appointments for multiple companies.
Light Technician & Project Manager at The AV Warehouse
July 1, 2019 - November 1, 2020
Planned and managed audiovisual projects from client meetings to final execution. Led event setups for conferences, concerts, and exhibitions, coordinating staff for seamless delivery and high-quality results. Supervised and trained trainees, promoting technical excellence, efficiency, and safety. Operated, tested, and maintained multimedia display and lighting equipment. Provided professional event photography services.
Electrician and Sales Administrative Assistant at Kosertec
January 1, 2013 - January 1, 2017
Advised clients on tailored electrical solutions. Ensured timely project completion and high customer satisfaction. Managed administrative tasks, including invoices, scheduling, and customer records. Installed, maintained, and repaired electrical systems (wiring, lighting, heating).

Education

Add your educational history here.

Qualifications

BSc Data Science
January 11, 2030 - January 22, 2026
Higher Vocational Diploma in Lighting, Image Capture and Image Processing
January 1, 2019 - January 1, 2019
Intermediate Vocational Diploma in Electrical and Automated Installations
January 1, 2013 - January 1, 2013
High School Diploma
January 1, 2010 - January 1, 2010

Industry Experience

Gaming, Professional Services, Media & Entertainment, Retail

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