ALEIDA SILVA MORAIS

Customer Support Specialist at Sitel

Provide phone and email support with clear communication; manage customer databases; resolve issues and follow up to improve satisfaction; offer technical and operational support across multiple platforms.

Analyst at Halliburton

Analyze and optimize internal processes to improve efficiency and reduce costs. Prepare management reports with performance analysis and strategic recommendations. Participate in meetings and presentations to communicate results and action proposals.

Cleaning Supervisor at The Hempel Hotel

Coordinate cleaning teams to ensure quality and efficiency of services. Conduct employee performance evaluations and provide feedback for improvement. Train new employees on cleaning techniques and product usage.