AS
ALEIDA SILVA MORAIS
About
- 11 years' experience
- Joined January 2026
Skills· 1
Languages
- PortugueseFluent
- EnglishAdvanced
- Spanish; CastilianBeginner
- FrenchBeginner
Industry experience
- Education
- Professional Services
- Software & Internet
Work experience· 4 roles
Customer Support Specialist · SitelJan 2023 – Present · 3 yrs 11 mos
Provide phone and email support with clear communication; manage customer databases; resolve issues and follow up to improve satisfaction; offer technical and operational support across multiple platforms.
Analyst · HalliburtonSep 2014 – Apr 2017 · 2 yrs 8 mos
Analyze and optimize internal processes to improve efficiency and reduce costs. Prepare management reports with performance analysis and strategic recommendations. Participate in meetings and presentations to communicate results and action proposals.
Cleaning Supervisor · The Hempel HotelDec 2007 – Dec 2008 · 1 yr 1 mo
Coordinate cleaning teams to ensure quality and efficiency of services. Conduct employee performance evaluations and provide feedback for improvement. Train new employees on cleaning techniques and product usage.
Education Assistant · Rute Associação de Solidariedade SocialOct 2001 – Feb 2006 · 4 yrs 5 mos
Education
Bachelor's Degree in Psychology · University of East London2030 – 2012
Certifications and awards
First Aid Certification2030 – 2026
Human Resources Management Certification2030 – 2026
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