Available to hire
I am a customer-focused professional with experience in hospitality and call center environments. I am passionate about customer support and sales, and I enjoy turning client needs into tailored solutions.
As an aesthetics practitioner based in London, I run Maddie Aesthetics and perform non-surgical treatments such as Botox, hyaluronic acid injections, skin boosters, and fat dissolvers. I value teamwork, feedback, and ongoing skills development to deliver outstanding client care.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Romanian, Moldavian, Moldovan
Fluent
English
Advanced
Spanish; Castilian
Advanced
Work Experience
Aesthetic Practitioner at Maddie Aesthetics
January 1, 2024 - December 31, 2025Injectables like Botox and dermal fillers; approx 300–600 hours of total qualification time and a portfolio of at least 40 supervised cases.
Agent Call Center at EE Network
January 1, 2024 - December 31, 2025Answered calls, addressed customer needs efficiently. Troubleshoot issues, processed orders and resolved complaints. Used CRM to log in, track issues and find information.
Head Waitress at Coffee Shop Bakery
November 1, 2022 - November 2, 2024Opened and closed procedures, processed payments, managed inventory of supplies and assisted management with administrative tasks like payroll or marketing.
Hostess at Hotel Mare Nostrum 5*
September 1, 2017 - July 1, 2020Front-of-house hospitality role including seating coordination and guest liaison.
Operator Call Center at Admiral Group
September 1, 2013 - July 1, 2017Customer-focused call center work emphasizing empathy, patience, active listening, conflict resolution and omnichannel support.
Head Waitress at Coffee Shop Bakery, London
November 1, 2022 - November 30, 2024Opened and closed procedures, processed payments, managed inventory of supplies and assisted management with administrative tasks like payroll and marketing.
Hostess at Hotel Mare Nostrum 5*, Tenerife
September 1, 2016 - June 30, 2017Greeted guests, supported front-of-house operations and maintained high-standard customer service.
Call Center Operator at Admiral Group, London
September 1, 2013 - July 31, 2017Answered calls, addressed customer needs, logged issues in CRM, processed orders and resolved complaints with empathy and clear communication.
Education
BA in Tourism and Hospitality Management at University of Westminster, London
September 1, 2010 - July 1, 2012High School Diploma at National College 'Grigore Moisil', Onesti
September 1, 2008 - July 1, 2012BA in Tourism and Hospitality Management at University of Westminster, London
September 1, 2010 - July 31, 2012High School Diploma at National College 'Grigore Moisil', Onesti
September 1, 2008 - July 31, 2012Qualifications
IELTS
September 1, 2010 - July 1, 2012ECDL (IT) - European Computer Driving Licence
September 1, 2011 - July 1, 2012Cosmetologist
September 1, 2022 - July 1, 2023Pink Academy UK Level 7 Diploma (Masters-Level) in Aesthetic Practice
September 1, 2022 - July 1, 2023IELTS
September 1, 2010 - March 16, 2026ECDL (European Computer Driving Licence)
September 1, 2011 - March 16, 2026Aesthetic Practitioner Diploma (Level 7)
September 1, 2022 - July 31, 2023Industry Experience
Travel & Hospitality, Professional Services, Retail, Education, Healthcare
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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