I am Patrik Blatančić, a packaging development technologist with five years of hands-on experience in designing and developing product packaging. I gained my qualifications through professional training at Mayer Kartonagen in Germany and as a customer service agent for Advanzia Bank in Luxembourg, where I learned to translate ideas into practical packaging and service solutions. I thrive on turning concepts into high-quality packaging solutions using AutoCAD and Kartosoft, while coordinating production and quality control. Today I work in Mastercard-regulated customer service, resolving and processing complaints, handling fraud claims, and communicating in German and English. I am adept at managing multiple projects, setting priorities, and adapting quickly to new software and processes. I look forward to contributing my problem-solving mindset and teamwork to your company.

Patrik Blatančić

I am Patrik Blatančić, a packaging development technologist with five years of hands-on experience in designing and developing product packaging. I gained my qualifications through professional training at Mayer Kartonagen in Germany and as a customer service agent for Advanzia Bank in Luxembourg, where I learned to translate ideas into practical packaging and service solutions. I thrive on turning concepts into high-quality packaging solutions using AutoCAD and Kartosoft, while coordinating production and quality control. Today I work in Mastercard-regulated customer service, resolving and processing complaints, handling fraud claims, and communicating in German and English. I am adept at managing multiple projects, setting priorities, and adapting quickly to new software and processes. I look forward to contributing my problem-solving mindset and teamwork to your company.

Available to hire

I am Patrik Blatančić, a packaging development technologist with five years of hands-on experience in designing and developing product packaging. I gained my qualifications through professional training at Mayer Kartonagen in Germany and as a customer service agent for Advanzia Bank in Luxembourg, where I learned to translate ideas into practical packaging and service solutions. I thrive on turning concepts into high-quality packaging solutions using AutoCAD and Kartosoft, while coordinating production and quality control.

Today I work in Mastercard-regulated customer service, resolving and processing complaints, handling fraud claims, and communicating in German and English. I am adept at managing multiple projects, setting priorities, and adapting quickly to new software and processes. I look forward to contributing my problem-solving mindset and teamwork to your company.

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Language

Croatian
Fluent
German
Fluent
English
Fluent

Work Experience

Machine Operator
October 1, 2017 - September 1, 2018
Operated Baysek 170 and Bobst Expertcut 145 machines, performing packaging production tasks and ensuring quality and efficiency on the line.
Packaging Development Technologist and Shift Supervisor at Mayer Kartonagen Haiterbach
June 1, 2021 - June 1, 2023
Led packaging development projects and supervised production shifts. Used AutoCAD and Kartosoft for design, and worked with equipment such as Inline Martin 92 4, Göpfert-Boxmaker SRE Maxi and PP CM Multicut 209 to implement packaging solutions.
Customer Service Specialist – Complaints Department at Advanzia Bank (via Transcom) – Luxembourg
October 1, 2023 - Present
Resolves and processes customer complaints in accordance with Mastercard regulations; conducts written and verbal communication in German and English; processes complaints related to online and credit card fraud; investigates fraud claims, performs research on accounts, prepares reports, and creates claims for bank analysis.

Education

One-year vocational school for metalworking at Freudenstadt Vocational School for Metalworking
September 1, 2016 - July 1, 2017
Packaging Development Technologist at Mayer Kartonagen Haiterbach – Stuttgart
September 1, 2018 - June 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Manufacturing, Financial Services, Professional Services