I am Patrik Blatančić, a packaging development technologist with five years of hands-on experience in designing and developing product packaging. I gained my qualifications through professional training at Mayer Kartonagen in Germany and as a customer service agent for Advanzia Bank in Luxembourg, where I learned to translate ideas into practical packaging and service solutions. I thrive on turning concepts into high-quality packaging solutions using AutoCAD and Kartosoft, while coordinating production and quality control. Today I work in Mastercard-regulated customer service, resolving and processing complaints, handling fraud claims, and communicating in German and English. I am adept at managing multiple projects, setting priorities, and adapting quickly to new software and processes. I look forward to contributing my problem-solving mindset and teamwork to your company.

Patrik Blatančić

I am Patrik Blatančić, a packaging development technologist with five years of hands-on experience in designing and developing product packaging. I gained my qualifications through professional training at Mayer Kartonagen in Germany and as a customer service agent for Advanzia Bank in Luxembourg, where I learned to translate ideas into practical packaging and service solutions. I thrive on turning concepts into high-quality packaging solutions using AutoCAD and Kartosoft, while coordinating production and quality control. Today I work in Mastercard-regulated customer service, resolving and processing complaints, handling fraud claims, and communicating in German and English. I am adept at managing multiple projects, setting priorities, and adapting quickly to new software and processes. I look forward to contributing my problem-solving mindset and teamwork to your company.

Available to hire

I am Patrik Blatančić, a packaging development technologist with five years of hands-on experience in designing and developing product packaging. I gained my qualifications through professional training at Mayer Kartonagen in Germany and as a customer service agent for Advanzia Bank in Luxembourg, where I learned to translate ideas into practical packaging and service solutions. I thrive on turning concepts into high-quality packaging solutions using AutoCAD and Kartosoft, while coordinating production and quality control.

Today I work in Mastercard-regulated customer service, resolving and processing complaints, handling fraud claims, and communicating in German and English. I am adept at managing multiple projects, setting priorities, and adapting quickly to new software and processes. I look forward to contributing my problem-solving mindset and teamwork to your company.

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Language

Croatian
Fluent
German
Fluent
English
Fluent

Work Experience

Customer Service Specialist – Complaints Department at Advanzia Bank (via Transcom) – Luxembourg
October 1, 2023 - Present
Resolves and processes customer complaints in accordance with Mastercard regulations; conducts written and verbal communication in German and English; processes complaints related to online and credit card fraud; investigates fraud claims, performs research on accounts, prepares reports, and creates claims for bank analysis.
Packaging Development Technologist and Shift Supervisor at Mayer Kartonagen Haiterbach
June 1, 2021 - June 1, 2023
Led packaging development projects and supervised production shifts. Used AutoCAD and Kartosoft for design, and worked with equipment such as Inline Martin 92 4, Göpfert-Boxmaker SRE Maxi and PP CM Multicut 209 to implement packaging solutions.
Machine Operator
October 1, 2017 - September 1, 2018
Operated Baysek 170 and Bobst Expertcut 145 machines, performing packaging production tasks and ensuring quality and efficiency on the line.

Education

One-year vocational school for metalworking at Freudenstadt Vocational School for Metalworking
September 1, 2016 - July 1, 2017
Packaging Development Technologist at Mayer Kartonagen Haiterbach – Stuttgart
September 1, 2018 - June 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Manufacturing, Financial Services, Professional Services