Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings. With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.…I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings. With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.

Inês Coelho

Graphic Designer, Designer, Illustrator, +2





I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings. With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.…I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings. With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.

Available to hire

I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings.

With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.

Skills

Copywriting

Logo

Experience Level

Copywriting

Intermediate

Logo

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Beginner

Work Experience

Sales Assistant - Tommy Hilfiger Outlet at Tommy Hilfiger Outlet

November 1, 2024 - Present

Provided personalised customer service in a fast-paced retail environment; managed overdue accounts, analyzed cases and proposed payment solutions; supported debt recovery and customer retention; operated POS systems with opening/closing cash procedures; performed cash reconciliation, reports and deposits; replenished stock and supported back-office and visual merchandising; demonstrated reliability, progressing from 25h to 40h contract within 3 months.

Commercial Assistant (Outbound/ Collections) at NOS SGPS

June 1, 2016 - December 1, 2016

Customer-facing role including sales, troubleshooting and till support; developed transferable skills in collections and client contact.

Graphic Designer (Corporate & Freelance) at Worten – IKEA

January 1, 2016 - January 1, 2024

Delivered graphic design services for corporate and freelance projects; supported visual merchandising, back-office organization and stock/product management; collaborated on branding and presentation materials.