I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings. With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.

Inês Coelho

I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings. With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.

Available to hire

I am a customer-focused professional with extensive experience in retail operations, customer support and administrative procedures within fast-paced environments. I excel at handling cash operations, exchanges, returns and customer complaints with accuracy and professionalism, and I thrive in high-pressure settings.

With a background in Graphic Design, I bring strong digital skills, organization and adaptability. I communicate professionally in English in international environments and enjoy combining design with customer-focused service.

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Experience Level

Intermediate
Intermediate

Language

Portuguese
Fluent
English
Advanced
Spanish; Castilian
Beginner

Work Experience

Sales Assistant - Tommy Hilfiger Outlet at Tommy Hilfiger Outlet
November 1, 2024 - Present
Provided personalised customer service in a fast-paced retail environment; managed overdue accounts, analyzed cases and proposed payment solutions; supported debt recovery and customer retention; operated POS systems with opening/closing cash procedures; performed cash reconciliation, reports and deposits; replenished stock and supported back-office and visual merchandising; demonstrated reliability, progressing from 25h to 40h contract within 3 months.
Commercial Assistant (Outbound/ Collections) at NOS SGPS
June 1, 2016 - December 1, 2016
Customer-facing role including sales, troubleshooting and till support; developed transferable skills in collections and client contact.
Graphic Designer (Corporate & Freelance) at Worten – IKEA
January 1, 2016 - January 1, 2024
Delivered graphic design services for corporate and freelance projects; supported visual merchandising, back-office organization and stock/product management; collaborated on branding and presentation materials.

Education

Add your educational history here.

Qualifications

Bachelor’s Degree
January 11, 2030 - January 22, 2026
IEFP – Certified Pedagogical Competence (CCP)
January 11, 2030 - January 22, 2026
Administrative Assistant Training (Labour Law, Contracts, Tax Basics)
January 11, 2030 - January 22, 2026
English Language Training
January 11, 2030 - January 22, 2026

Industry Experience

Retail, Media & Entertainment, Professional Services