Available to hire
Hi, I’m Benjamin Keen, a Documentation Specialist and Release Manager based in Hägersten, Sweden. I have experience in process analysis, client relations, and release management.
I hold certifications in AI integration, proofreading, and corporate documentation, and I enjoy using AI tools to streamline documentation workflows.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Swedish
Beginner
Work Experience
Release Manager at Aunetic
September 1, 2023 - PresentMonitor scope, requirements, and timelines for product releases. Validate changes/fixes/additions to ensure deployment readiness. Catalogue, write, and maintain product manuals, legal imprints, and knowledge base materials. Utilize AI tools to streamline documentation processes, including prompt writing for automated content generation and editing.
Communications Lead at Desenio Group
February 1, 2023 - August 31, 2023Drafted and optimized customer communications for web, social media, and email. Facilitated dispute resolution with external stakeholders (B2B). Analyzed incoming communications to identify potential issues and solutions.
Quality Assurance Specialist at Bank of New Zealand, Auckland
January 1, 2019 - December 31, 2020Led QA projects for retired business products, reducing post-retirement customer complaints by 20%. Created training materials for new hires and internal teams. Presented findings and recommendations to product owners and legal associates.
TeleSales/Marketing, Data Entry, Front Desk Administration at Various
January 1, 2015 - January 1, 2019Developed strong communication and customer service skills. Gained proficiency in data management and accuracy. Demonstrated organizational and administrative abilities in fast-paced environments.
Release Manager at Unetic, Stockholm
September 1, 2023 - PresentMonitored scope, requirements, and timelines for product releases; Validated changes/fixes/additions to ensure deployment readiness; Cataloged, wrote, and maintained product manuals, legal imprints, and knowledge base materials; Used AI tools to streamline documentation processes, including prompt writing for automated content generation and editing.
Communications Lead at Desenio Group, Stockholm
February 1, 2023 - August 31, 2023Drafted and optimized customer communications for web, social media, and email; Facilitated dispute resolution with external stakeholders (B2B); Analyzed incoming communications to identify potential issues and solutions.
Senior Quality Assurance Specialist at Klarna, Stockholm
December 1, 2020 - February 28, 2023Conducted product and customer service audits to identify trends and improvement opportunities; Created customer communications for web, social media, and email; Developed AI-assisted scripts and procedures for customer-facing agents, improving response accuracy and efficiency.
Tele sales/Marketing, Data Entry, Front Desk Administration at Various
January 1, 2015 - December 31, 2019Developed strong communication and customer service skills; Gained proficiency in data management and accuracy; Demonstrated organizational and administrative abilities in fast-paced environments.
Senior Quality Assurance Specialist at Klarna
December 1, 2020 - February 1, 2023Conducted product and customer service audits to identify trends and improvement opportunities. Created customer communications for web, social media, and email. Developed AI-assisted scripts and procedures for customer-facing agents, improving response accuracy and efficiency.
Tele Sales/Marketing, Data Entry, Front Desk Administration
January 1, 2015 - January 1, 2019Developed strong communication and customer service skills. Gained proficiency in data management and accuracy. Demonstrated organizational and administrative abilities in fast-paced environments.
Tele sales/ Marketing, Data Entry, Front Desk Administration
January 1, 2015 - December 31, 2019Developed strong communication and customer service skills. Gained proficiency in data management and accuracy. Demonstrated organizational and administrative abilities in fast-paced environments.
Education
BA English Literature and Language at University of Sussex, Brighton
January 1, 2012 - January 1, 2015BA in English Literature and Language at University of Sussex, Brighton
January 1, 2012 - January 1, 2015Bachelor's Degree in English Literature and Language at University of Sussex, Brighton
January 1, 2012 - January 1, 2015Bachelor's Degree in English Literature and Language at University of Sussex
January 1, 2012 - December 31, 2015Qualifications
AI for Everyone
January 11, 2030 - January 23, 2026Technical Writing Certification
January 11, 2030 - January 23, 2026AI Integration Certification
January 11, 2030 - March 16, 2026Technical Writing Certification
January 11, 2030 - March 16, 2026AI for Everyone
January 11, 2030 - March 16, 2026AI for Everyone
January 11, 2030 - April 7, 2026Technical Writing Certification
January 11, 2030 - April 7, 2026AI for Everyone
January 11, 2030 - May 3, 2026Technical Writing Certificate
January 11, 2030 - May 3, 2026Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Other, Financial Services
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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