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I'm Benjamin Keen—a Communications/Quality Specialist with experience in process analysis, client relations, and release management. I thrive on streamlining documentation processes and ensuring deployment readiness. I hold certifications in AI integration and Technical Writing, and I love crafting manuals, knowledge bases, and user-friendly content that helps teams work smarter.…

Benjamin Keen

Writer, Content Producer, Content Creator, +3

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I'm Benjamin Keen—a Communications/Quality Specialist with experience in process analysis, client relations, and release management. I thrive on streamlining documentation processes and ensuring deployment readiness. I hold certifications in AI integration and Technical Writing, and I love crafting manuals, knowledge bases, and user-friendly content that helps teams work smarter.…

Available to hire

I’m Benjamin Keen—a Communications/Quality Specialist with experience in process analysis, client relations, and release management. I thrive on streamlining documentation processes and ensuring deployment readiness.

I hold certifications in AI integration and Technical Writing, and I love crafting manuals, knowledge bases, and user-friendly content that helps teams work smarter.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Swedish

Beginner

Work Experience

Release Manager at Aunetic

September 1, 2023 - Present

Monitor scope, requirements, and timelines for product releases. Validate changes/fixes/additions to ensure deployment readiness. Catalogue, write, and maintain product manuals, legal imprints, and knowledge base materials. Utilize AI tools to streamline documentation processes, including prompt writing for automated content generation and editing.

Communications Lead at Desenio Group

February 1, 2023 - August 31, 2023

Drafted and optimized customer communications for web, social media, and email. Facilitated dispute resolution with external stakeholders (B2B). Analyzed incoming communications to identify potential issues and solutions.

Quality Assurance Specialist at Bank of New Zealand, Auckland

January 1, 2019 - December 31, 2020

Led QA projects for retired business products, reducing post-retirement customer complaints by 20%. Created training materials for new hires and internal teams. Presented findings and recommendations to product owners and legal associates.

TeleSales/Marketing, Data Entry, Front Desk Administration at Various

January 1, 2015 - January 1, 2019

Developed strong communication and customer service skills. Gained proficiency in data management and accuracy. Demonstrated organizational and administrative abilities in fast-paced environments.

Release Manager at Unetic, Stockholm

September 1, 2023 - Present

Monitored scope, requirements, and timelines for product releases; Validated changes/fixes/additions to ensure deployment readiness; Cataloged, wrote, and maintained product manuals, legal imprints, and knowledge base materials; Used AI tools to streamline documentation processes, including prompt writing for automated content generation and editing.

Communications Lead at Desenio Group, Stockholm

February 1, 2023 - August 31, 2023

Drafted and optimized customer communications for web, social media, and email; Facilitated dispute resolution with external stakeholders (B2B); Analyzed incoming communications to identify potential issues and solutions.

Senior Quality Assurance Specialist at Klarna, Stockholm

December 1, 2020 - February 28, 2023

Conducted product and customer service audits to identify trends and improvement opportunities; Created customer communications for web, social media, and email; Developed AI-assisted scripts and procedures for customer-facing agents, improving response accuracy and efficiency.

Tele sales/Marketing, Data Entry, Front Desk Administration at Various

January 1, 2015 - December 31, 2019

Developed strong communication and customer service skills; Gained proficiency in data management and accuracy; Demonstrated organizational and administrative abilities in fast-paced environments.

Senior Quality Assurance Specialist at Klarna

December 1, 2020 - February 1, 2023

Conducted product and customer service audits to identify trends and improvement opportunities. Created customer communications for web, social media, and email. Developed AI-assisted scripts and procedures for customer-facing agents, improving response accuracy and efficiency.

Tele Sales/Marketing, Data Entry, Front Desk Administration

January 1, 2015 - January 1, 2019

Developed strong communication and customer service skills. Gained proficiency in data management and accuracy. Demonstrated organizational and administrative abilities in fast-paced environments.