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I am a quantitative researcher and Ph.D. in Management with expertise in social media analytics, political marketing, and advanced statistical modeling. I thrive on turning data into practical insights and I enjoy designing rigorous studies that inform policy and strategy. In my work, I manage end-to-end research projects—from proposal development and instrument design to data collection, analysis, and reporting. I value clear communication with stakeholders and I bring resilience, meticulous attention to detail, and strong written and verbal English to every collaboration.…I am a quantitative researcher and Ph.D. in Management with expertise in social media analytics, political marketing, and advanced statistical modeling. I thrive on turning data into practical insights and I enjoy designing rigorous studies that inform policy and strategy. In my work, I manage end-to-end research projects—from proposal development and instrument design to data collection, analysis, and reporting. I value clear communication with stakeholders and I bring resilience, meticulous attention to detail, and strong written and verbal English to every collaboration.

Dr. Faizatul Hiqmah

Marketing Strategist, Digital Marketer, Content Creator, +7

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I am a quantitative researcher and Ph.D. in Management with expertise in social media analytics, political marketing, and advanced statistical modeling. I thrive on turning data into practical insights and I enjoy designing rigorous studies that inform policy and strategy. In my work, I manage end-to-end research projects—from proposal development and instrument design to data collection, analysis, and reporting. I value clear communication with stakeholders and I bring resilience, meticulous attention to detail, and strong written and verbal English to every collaboration.…I am a quantitative researcher and Ph.D. in Management with expertise in social media analytics, political marketing, and advanced statistical modeling. I thrive on turning data into practical insights and I enjoy designing rigorous studies that inform policy and strategy. In my work, I manage end-to-end research projects—from proposal development and instrument design to data collection, analysis, and reporting. I value clear communication with stakeholders and I bring resilience, meticulous attention to detail, and strong written and verbal English to every collaboration.

Available to hire

I am a quantitative researcher and Ph.D. in Management with expertise in social media analytics, political marketing, and advanced statistical modeling. I thrive on turning data into practical insights and I enjoy designing rigorous studies that inform policy and strategy.

In my work, I manage end-to-end research projects—from proposal development and instrument design to data collection, analysis, and reporting. I value clear communication with stakeholders and I bring resilience, meticulous attention to detail, and strong written and verbal English to every collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Indonesian

Fluent

Work Experience

Lecturer at Universitas Hayam Wuruk Perbanas

January 1, 2017 - Present

Designed and delivered 20+ Marketing Management courses with over 90% student satisfaction. Mentored 20+ students, including thesis supervision, competition coaching, and academic advising. Published in Scopus and Sinta journals, presented research at national and international conferences. Conducted empirical marketing studies to improve strategies in banking and digital branding. Developed updated course materials integrating the latest digital marketing and analytical tools.

Customer Service Officer at Mandiri Bahari Line (Meratus Group)

January 1, 2013 - January 1, 2017

Managed client inquiries, complaints, and service requests as the primary customer contact. Coordinated logistics, shipment scheduling, and cargo tracking to ensure on-time delivery. Maintained documentation including invoices, contracts, and compliance reports. Built and maintained strong relationships with clients and cargo owners. Provided operational solutions improving customer satisfaction and reducing delays. Collaborated with sales and operations to deliver customer-oriented shipping solutions.

Business Development Officer at Merpati Training Center

January 1, 2011 - January 1, 2013

Developed business strategies to expand aviation training programs. Acquired clients including pilot trainees, licensed pilots, and aircraft technicians. Designed training programs aligned with regulatory and industry standards. Conducted market research analyzing industry trends and competitor offerings. Led marketing campaigns and outreach activities to strengthen brand presence.

Liaison Officer at FOS International

January 1, 2009 - January 1, 2010

Served as a communication bridge between the company, clients, and suppliers. Managed customer relations and ensured high satisfaction. Coordinated with suppliers for timely and accurate product delivery. Provided market insights to support product development and strategy. Resolved operational and logistical issues ensuring smooth supply chain operations.

Education

Doctor of Management (Dr.) at Universitas Airlangga (UNAIR)

January 1, 2021 - January 1, 2025

Magister Manajemen (MM), Marketing Management at STIE Perbanas Surabaya

January 1, 2011 - January 1, 2013

Doctor of Management (Dr.) at Universitas Airlangga (UNAIR)

January 1, 2021 - January 1, 2025

Magister Manajemen (MM), Marketing Management at STIE Perbanas Surabaya

January 1, 2011 - January 1, 2013

Bachelor of Social Sciences (S.Sos), International Relations at Universitas Jember (FISIP)

January 1, 2001 - January 1, 2004

Doctor of Management (Dr.) at Universitas Airlangga (UNAIR)

January 1, 2021 - January 1, 2025

Magister Manajemen (MM), Marketing Management at STIE Perbanas Surabaya

January 1, 2011 - January 1, 2013

Bachelor of Social Sciences (S.Sos), International Relations at Universitas Jember (FISIP)

January 1, 2001 - January 1, 2004

Doctor of Management (Dr.) at Universitas Airlangga (UNAIR)

January 1, 2021 - January 1, 2025

Magister Manajemen (MM), Marketing Management at STIE Perbanas Surabaya

January 1, 2011 - January 1, 2013

Bachelor of Social Sciences (S.Sos) at Universitas Jember (FISIP, International Relations)

January 1, 2001 - January 1, 2004