Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello, I'm a customer-focused and results-driven sales and customer service professional with experience in client engagement, service coordination, and relationship management. I excel at communicating clearly, guiding customers through service options, and delivering high-quality experiences in fast-paced environments. My strengths include strong interpersonal skills, attention to detail, and a professional approach to sales and service delivery. I thrive in roles that involve coordinating teams, managing inquiries, and maintaining brand consistency across multiple touchpoints.…Hello, I'm a customer-focused and results-driven sales and customer service professional with experience in client engagement, service coordination, and relationship management. I excel at communicating clearly, guiding customers through service options, and delivering high-quality experiences in fast-paced environments. My strengths include strong interpersonal skills, attention to detail, and a professional approach to sales and service delivery. I thrive in roles that involve coordinating teams, managing inquiries, and maintaining brand consistency across multiple touchpoints.

DOREEN ROSE MORAA OMORI

Content Creator, Social Media Manager, Graphic Designer, +2





Hello, I'm a customer-focused and results-driven sales and customer service professional with experience in client engagement, service coordination, and relationship management. I excel at communicating clearly, guiding customers through service options, and delivering high-quality experiences in fast-paced environments. My strengths include strong interpersonal skills, attention to detail, and a professional approach to sales and service delivery. I thrive in roles that involve coordinating teams, managing inquiries, and maintaining brand consistency across multiple touchpoints.…Hello, I'm a customer-focused and results-driven sales and customer service professional with experience in client engagement, service coordination, and relationship management. I excel at communicating clearly, guiding customers through service options, and delivering high-quality experiences in fast-paced environments. My strengths include strong interpersonal skills, attention to detail, and a professional approach to sales and service delivery. I thrive in roles that involve coordinating teams, managing inquiries, and maintaining brand consistency across multiple touchpoints.

Available to hire

Hello, I’m a customer-focused and results-driven sales and customer service professional with experience in client engagement, service coordination, and relationship management. I excel at communicating clearly, guiding customers through service options, and delivering high-quality experiences in fast-paced environments.

My strengths include strong interpersonal skills, attention to detail, and a professional approach to sales and service delivery. I thrive in roles that involve coordinating teams, managing inquiries, and maintaining brand consistency across multiple touchpoints.

Skills

Email Marketing

Copywriting

CRM

Experience Level

Email Marketing

Expert

Copywriting

Intermediate

CRM

Intermediate

Work Experience

Content Creator Lead at Belong

October 1, 2024 - Present

Engaged with customers daily through digital platforms, answered inquiries, and provided clear service information. Promoted products and services with persuasive communication, contributing to 30–60% growth in audience reach. Maintained consistent brand representation across multiple customer touchpoints. Monitored feedback and engagement metrics to improve service communication and client satisfaction. Managed high-volume workflows, meeting deadlines in a fast-paced environment.

Community Manager at Belong

September 1, 2022 - October 1, 2024

Managed and responded to 50+ customer inquiries weekly, ensuring timely and professional resolutions. Assisted customers with service-related questions, policies, and procedures while maintaining a positive experience. Coordinated community initiatives and events, increasing active participation by 25–40%. Collaborated with internal teams to align customer needs with business objectives. Demonstrated strong conflict resolution and problem-solving skills.

Customer Service & Community Support Representative at Sansation

September 1, 2020 - March 1, 2021

Provided frontline customer service via phone, email, and in-person interactions. Assisted customers with bookings, orders, and service explanations. Handled complaints professionally and escalated issues when necessary. Processed daily transactions and coordinated between departments to ensure smooth operations. Maintained accurate records and supported administrative tasks. Recognized for reliability, professionalism, and customer-focused service.