I am an organised, reliable, hardworking and adaptable professional with over 10 years of diverse experience across administration, education, retail and manufacturing. I thrive in fast-paced environments, bring strong communication and organizational skills, and enjoy taking on varied responsibilities. I have recently completed certifications in business administration, cyber security, and counselling, and I am fluent in English, Russian, and Latvian. I value continuous learning and seek new challenges that broaden my professional horizon.

Santa Klusa

I am an organised, reliable, hardworking and adaptable professional with over 10 years of diverse experience across administration, education, retail and manufacturing. I thrive in fast-paced environments, bring strong communication and organizational skills, and enjoy taking on varied responsibilities. I have recently completed certifications in business administration, cyber security, and counselling, and I am fluent in English, Russian, and Latvian. I value continuous learning and seek new challenges that broaden my professional horizon.

Available to hire

I am an organised, reliable, hardworking and adaptable professional with over 10 years of diverse experience across administration, education, retail and manufacturing. I thrive in fast-paced environments, bring strong communication and organizational skills, and enjoy taking on varied responsibilities. I have recently completed certifications in business administration, cyber security, and counselling, and I am fluent in English, Russian, and Latvian. I value continuous learning and seek new challenges that broaden my professional horizon.

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Language

English
Fluent
Russian
Fluent
Latvian
Fluent

Work Experience

Casual Interviewer at Ipsos
January 1, 2026 - Present
Conducted face-to-face interviews with selected respondents, administered surveys per Ipsos guidelines, ensured data quality and ethics, and submitted interviews and fieldwork issues on time.
Self-employed Delivery Driver at Yodel
June 1, 2025 - July 1, 2025
Delivering parcels and packages with customer interaction, scanning and sorting parcels, and ensuring timely delivery.
Delivery Driver at Yodel
June 1, 2025 - July 1, 2025
Self-employed delivery driver responsible for parcel delivery, customer interaction, and parcel scanning/sorting.
Self-employed Delivery Driver at UberEats
October 1, 2020 - Present
Delivering food orders and maintaining positive customer interactions.
Delivery Driver at UberEats
October 1, 2020 - Present
Self-employed delivery driver providing timely delivery of orders and direct customer interaction.
General Operator at PepsiCo
February 1, 2016 - August 1, 2023
Troubleshooted recurring machine issues, maintained productivity targets, adhered to safety regulations, and kept production records for quality control; collaborated with team to achieve daily goals.
Project Manager Assistant at Society „ Attīstībai”
January 1, 2015 - January 1, 2016
Managed and organized project events and activities; performed basic administration such as organizing and setting up meetings.
Secretary at Izvaltas Elementary School
August 1, 2013 - December 1, 2015
Handled daily calls, drafted and distributed professional business letters and emails; supported staff with clerical tasks to maintain workflow.
ESL Teacher at Izvaltas Elementary School
January 1, 2012 - August 1, 2013
Taught spelling, pronunciation and sentence structure; created engaging, interactive learning experiences and tutored students needing extra support.
Secretary at Rīgas Stradiņu University Department of Surgery
January 1, 2007 - January 1, 2012
Managed multi-line phone systems, followed procedures, and delivered services to customer locations within target timeframes.
Secretary at Rīgas Stradiņu University, Department of Surgery
January 1, 2007 - January 1, 2012
Managed multi-line phones, followed procedures, and delivered services to customers within target timeframes.
Cashier at Maxima
June 1, 2006 - October 1, 2006
Processed transactions, assisted customers, and supported store operations.
Cashier at Supermarket 'Maxima'
June 1, 2006 - October 1, 2006
Handled POS transactions, assisted customers, and supported efficient checkout and store experience.
Pre-school Teacher at Christian Educational Children's and Youth Centre "Matejs"
January 1, 2006 - May 1, 2009
Built student confidence through targeted learning activities, conducted risk assessments, and supervised safety and classroom behavior.
Pre-school Teacher at Christian Educational Centre 'Matejs'
January 1, 2006 - May 1, 2009
Built student confidence with targeted learning activities, conducted risk assessments, supervised playground, and maintained classroom safety and behavior.

Education

Bachelor of Primary Education at Rīgas Pedagogy and Education management academy
September 1, 2008 - February 1, 2012
UK ENIC Statement of Comparability - Level 3 Computer Systems Technician at UK ENIC
January 11, 2030 - January 23, 2026
Bachelor in Primary School Teaching at Rīgas Pedagoģijas un Izglītības vadības akadēmija
September 1, 2008 - February 1, 2012

Qualifications

Diploma in Secondary Professional Education in Computer Systems: Level 3 Computer Systems Technician
January 1, 2010 - June 1, 2014
Level 2 Certificate Principles of Business Administration
January 1, 2025 - January 23, 2026
Level 2 Certificate in Counselling Skills
January 1, 2025 - January 23, 2026
Level 2 Certificate in Principles of Cyber Security
January 1, 2025 - January 23, 2026
Level 2 Certificate on Awareness of Mental Health Problems
January 1, 2025 - January 23, 2026
Basic Administration Skills Course
January 1, 2024 - January 23, 2026
Certification in Essential Knowledge of Key Stage Teaching Level 2
January 1, 2016 - January 23, 2026
Qualified Teacher Status
January 1, 2016 - January 23, 2026
Diploma in Secondary Professional Education in Computer Systems: Level 3 Computer Systems Technician
January 1, 2010 - June 1, 2014
Level 2 Certificate Principles of Business Administration
January 1, 2025 - January 23, 2026
Level 2 Certificate in Counselling Skills
January 1, 2025 - January 23, 2026
Level 2 Certificate in Principles of Cyber Security
January 1, 2025 - January 23, 2026
Level 2 Certificate on Awareness of Mental Health Problems
January 1, 2025 - January 23, 2026
Basic Administration Skills Course
January 1, 2024 - January 23, 2026
Certification in Essential Knowledge of Key Stage Teaching Level 2
January 1, 2016 - January 23, 2026
Qualified Teacher Status
January 1, 2016 - January 23, 2026
Diploma in Secondary Professional Education in Computer Systems: Level 3 Computer Systems Technician
January 1, 2010 - June 1, 2014
UK ENIC Statement of Comparability - Level 3 Computer Systems Technician
January 11, 2030 - January 23, 2026

Industry Experience

Education, Manufacturing, Retail, Transportation & Logistics, Professional Services, Other, Media & Entertainment, Consumer Goods