I am an organised, reliable, hardworking and adaptable professional with over 10 years of diverse experience across administration, education, retail and manufacturing. I thrive in fast-paced environments, bring strong communication and organizational skills, and enjoy taking on varied responsibilities. I have recently completed certifications in business administration, cyber security, and counselling, and I am fluent in English, Russian, and Latvian. I value continuous learning and seek new challenges that broaden my professional horizon.

Santa Klusa

I am an organised, reliable, hardworking and adaptable professional with over 10 years of diverse experience across administration, education, retail and manufacturing. I thrive in fast-paced environments, bring strong communication and organizational skills, and enjoy taking on varied responsibilities. I have recently completed certifications in business administration, cyber security, and counselling, and I am fluent in English, Russian, and Latvian. I value continuous learning and seek new challenges that broaden my professional horizon.

Available to hire

I am an organised, reliable, hardworking and adaptable professional with over 10 years of diverse experience across administration, education, retail and manufacturing. I thrive in fast-paced environments, bring strong communication and organizational skills, and enjoy taking on varied responsibilities. I have recently completed certifications in business administration, cyber security, and counselling, and I am fluent in English, Russian, and Latvian. I value continuous learning and seek new challenges that broaden my professional horizon.

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Language

English
Fluent
Russian
Fluent
Latvian
Fluent

Work Experience

Casual Interviewer at Ipsos
January 1, 2026 - Present
Conducted face-to-face interviews with selected respondents, administered surveys per Ipsos guidelines, ensured data quality and ethics, and submitted interviews and fieldwork issues on time.
Delivery Driver at Yodel
June 1, 2025 - July 1, 2025
Self-employed delivery driver responsible for parcel delivery, customer interaction, and parcel scanning/sorting.
Delivery Driver at UberEats
October 1, 2020 - Present
Self-employed delivery driver providing timely delivery of orders and direct customer interaction.
General Operator at PepsiCo
February 1, 2016 - August 1, 2023
Troubleshooted recurring machine issues, maintained productivity targets, adhered to safety regulations, and kept production records for quality control; collaborated with team to achieve daily goals.
Project Manager Assistant at Society „ Attīstībai”
January 1, 2015 - January 1, 2016
Managed and organized project events and activities; performed basic administration such as organizing and setting up meetings.
Secretary at Izvaltas Elementary School
August 1, 2013 - December 1, 2015
Handled daily calls, drafted and distributed professional business letters and emails; supported staff with clerical tasks to maintain workflow.
ESL Teacher at Izvaltas Elementary School
January 1, 2012 - August 1, 2013
Taught spelling, pronunciation and sentence structure; created engaging, interactive learning experiences and tutored students needing extra support.
Secretary at Rīgas Stradiņu University, Department of Surgery
January 1, 2007 - January 1, 2012
Managed multi-line phones, followed procedures, and delivered services to customers within target timeframes.
Pre-school Teacher at Christian Educational Centre 'Matejs'
January 1, 2006 - May 1, 2009
Built student confidence with targeted learning activities, conducted risk assessments, supervised playground, and maintained classroom safety and behavior.
Cashier at Supermarket 'Maxima'
June 1, 2006 - October 1, 2006
Handled POS transactions, assisted customers, and supported efficient checkout and store experience.
Self-employed Delivery Driver at Yodel
June 1, 2025 - July 1, 2025
Delivering parcels and packages with customer interaction, scanning and sorting parcels, and ensuring timely delivery.
Self-employed Delivery Driver at UberEats
October 1, 2020 - Present
Delivering food orders and maintaining positive customer interactions.
Secretary at Rīgas Stradiņu University Department of Surgery
January 1, 2007 - January 1, 2012
Managed multi-line phone systems, followed procedures, and delivered services to customer locations within target timeframes.
Pre-school Teacher at Christian Educational Children's and Youth Centre "Matejs"
January 1, 2006 - May 1, 2009
Built student confidence through targeted learning activities, conducted risk assessments, and supervised safety and classroom behavior.
Cashier at Maxima
June 1, 2006 - October 1, 2006
Processed transactions, assisted customers, and supported store operations.

Education

Bachelor of Primary Education at Rīgas Pedagogy and Education management academy
September 1, 2008 - February 1, 2012
UK ENIC Statement of Comparability - Level 3 Computer Systems Technician at UK ENIC
January 11, 2030 - January 23, 2026
Bachelor in Primary School Teaching at Rīgas Pedagoģijas un Izglītības vadības akadēmija
September 1, 2008 - February 1, 2012

Qualifications

Diploma in Secondary Professional Education in Computer Systems: Level 3 Computer Systems Technician
January 1, 2010 - June 1, 2014
Level 2 Certificate Principles of Business Administration
January 1, 2025 - January 23, 2026
Level 2 Certificate in Counselling Skills
January 1, 2025 - January 23, 2026
Level 2 Certificate in Principles of Cyber Security
January 1, 2025 - January 23, 2026
Level 2 Certificate on Awareness of Mental Health Problems
January 1, 2025 - January 23, 2026
Basic Administration Skills Course
January 1, 2024 - January 23, 2026
Certification in Essential Knowledge of Key Stage Teaching Level 2
January 1, 2016 - January 23, 2026
Qualified Teacher Status
January 1, 2016 - January 23, 2026
Diploma in Secondary Professional Education in Computer Systems: Level 3 Computer Systems Technician
January 1, 2010 - June 1, 2014
Level 2 Certificate Principles of Business Administration
January 1, 2025 - January 23, 2026
Level 2 Certificate in Counselling Skills
January 1, 2025 - January 23, 2026
Level 2 Certificate in Principles of Cyber Security
January 1, 2025 - January 23, 2026
Level 2 Certificate on Awareness of Mental Health Problems
January 1, 2025 - January 23, 2026
Basic Administration Skills Course
January 1, 2024 - January 23, 2026
Certification in Essential Knowledge of Key Stage Teaching Level 2
January 1, 2016 - January 23, 2026
Qualified Teacher Status
January 1, 2016 - January 23, 2026
Diploma in Secondary Professional Education in Computer Systems: Level 3 Computer Systems Technician
January 1, 2010 - June 1, 2014
UK ENIC Statement of Comparability - Level 3 Computer Systems Technician
January 11, 2030 - January 23, 2026

Industry Experience

Education, Manufacturing, Retail, Transportation & Logistics, Professional Services, Other, Media & Entertainment, Consumer Goods