Ana Beatriz Duarte

Front-facing role guiding large groups through educational programs; managed scheduling logistics (bookings, calendars) and communicated with teachers and institutions. Resolved last-minute issues (transportation changes, group adjustments, infrastructure challenges) to keep programs on track. Conducted user research and analyzed audience profiles to adapt content; developed educational materials and visitor flow. Led online classes and training sessions for public school teachers, and supported ongoing professional development.

First-point contact for travelers, providing assistance, guidance, or problem resolution during trips. Handled reservations, emergencies, rebookings, and day-to-day troubleshooting with suppliers and partners. Built customized itineraries, responded quickly to unexpected changes, and ensured client satisfaction in real time. Managed communications across email, WhatsApp, phone, and booking platforms.

Organized and maintained the physical archive, ensuring proper classification and accessibility of historical materials. Developed branded materials, gifts, and leisure activities tailored to the union’s community and events. Supported event operations, coordinating on-site logistics and reporting for lectures, assemblies, and conferences.