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Hi, I’m Germana Zarcone, a multilingual data annotation and AI operations specialist based in Famões, Portugal. I help improve AI speech recognition and multilingual models by delivering high-quality linguistic data, transcription, translation, and QA in remote, cross-functional settings. With experience at Microsoft Portugal and collaboration with global teams, I refine guidelines, manage data pipelines, and ensure accuracy and compliance across projects. I enjoy turning linguistic insights into reliable datasets and supporting teams to build scalable, inclusive AI solutions.…Hi, I’m Germana Zarcone, a multilingual data annotation and AI operations specialist based in Famões, Portugal. I help improve AI speech recognition and multilingual models by delivering high-quality linguistic data, transcription, translation, and QA in remote, cross-functional settings. With experience at Microsoft Portugal and collaboration with global teams, I refine guidelines, manage data pipelines, and ensure accuracy and compliance across projects. I enjoy turning linguistic insights into reliable datasets and supporting teams to build scalable, inclusive AI solutions.

Germana Zarcone

Data Scientist, AI Engineer, Content Creator, +2

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Hi, I’m Germana Zarcone, a multilingual data annotation and AI operations specialist based in Famões, Portugal. I help improve AI speech recognition and multilingual models by delivering high-quality linguistic data, transcription, translation, and QA in remote, cross-functional settings. With experience at Microsoft Portugal and collaboration with global teams, I refine guidelines, manage data pipelines, and ensure accuracy and compliance across projects. I enjoy turning linguistic insights into reliable datasets and supporting teams to build scalable, inclusive AI solutions.…Hi, I’m Germana Zarcone, a multilingual data annotation and AI operations specialist based in Famões, Portugal. I help improve AI speech recognition and multilingual models by delivering high-quality linguistic data, transcription, translation, and QA in remote, cross-functional settings. With experience at Microsoft Portugal and collaboration with global teams, I refine guidelines, manage data pipelines, and ensure accuracy and compliance across projects. I enjoy turning linguistic insights into reliable datasets and supporting teams to build scalable, inclusive AI solutions.

Available to hire

Hi, I’m Germana Zarcone, a multilingual data annotation and AI operations specialist based in Famões, Portugal. I help improve AI speech recognition and multilingual models by delivering high-quality linguistic data, transcription, translation, and QA in remote, cross-functional settings.

With experience at Microsoft Portugal and collaboration with global teams, I refine guidelines, manage data pipelines, and ensure accuracy and compliance across projects. I enjoy turning linguistic insights into reliable datasets and supporting teams to build scalable, inclusive AI solutions.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Italian

Fluent

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Advanced

French

Advanced

Work Experience

Business Operations Associate at Microsoft Portugal

April 1, 2021 - May 1, 2025

Annotated and reviewed linguistic data to improve AI speech recognition models for Italian language. Conducted transcription accuracy checks and applied linguistic nuance expertise. Performed content research and applied precise annotation following strict guidelines. Reviewed and approved data processed by team members, ensuring consistency and quality. Delivered training and onboarding for new Italian locale team members. Liaised between annotators and engineering teams to refine guidelines and improve clarity in annotation workflows across global teams.

Supplier Support Advisor | TeleSales | Translator at Manpower Group

February 1, 2019 - December 1, 2020

Reviewed and optimized product listings for performance and compliance. Provided multilingual support via phone, email, and chat. Led telesales outreach to onboard new suppliers and guide them through setup. Translated website content and help articles (EN > IT).

Content Quality Control | Onboarding at HouseTripSA

March 1, 2012 - October 1, 2016

Quality review and approval of listings for IT and EN markets. Conducted fraud detection and content verification to maintain platform integrity. Trained and onboarded new team members. Translated internal documentation and newsletters to support cross-market communication.

Technical Helpdesk | Data & Ticket Validation Support at Sitel

February 1, 2011 - August 1, 2011

Delivered customer support and technical troubleshooting. Managed service tickets and updated internal knowledge base. Assisted in documenting support procedures. Served as backup screener, reviewing and validating tickets logged by agents to ensure accuracy and compliance. Assisted in procedure documentation and escalation processes.

Customer Support | Technical Helpdesk at Fujitsu

July 1, 2008 - February 1, 2011

Delivered multilingual technical support (IT, EN, ES) via inbound/outbound channels. Performed troubleshooting and database management. Translated and updated internal manuals and procedures.

Call Centre Operator at PT Contact

May 1, 2007 - April 1, 2008

Handled inbound and outbound communications for Chep Italy, receiving and processing collection requests from Italian customers. Managed and updated electronic databases to ensure accurate tracking of logistics operations. Performed administrative and secretarial duties supporting logistics coordination and client follow-up.

Freelance Language Specialist | Translation & Localization Projects at Various Agencies

January 1, 2002 - January 1, 2012

Provided translation and localization services (IT, PT, EN, ES, FR) for advertising, manuals, legal texts, SaaS content, and technical documents. Collaborated with agencies including Verbis Ibéria, Traduvárius, IFH Instituto de Formação, Berlitz School, and others. Delivered cultural adaptation, proofreading, and language QA.